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Hi,I've been trying to set up Google assistant on my two Beams.Neither of them allow me to turn the Microphone on.I have successfully added Google assistant to my Sonos One.Although I can turn the Microphone on for my Move, I cannot add the Google assistant to it either.Any tips would be greatly appreciated before I submit a support ticket.All of my speakers software have been updated.Thanks.

My Playbar seems to have blown a speaker as I hear a muffled sound for the bass.  It used to be much more crisp and powerful.    I saw another post that asked to send in diagnostic info to determine what is wrong.  What can be done about this and/or can the damaged part be replaced?

can someone advise me on how i can divide a sonos install so that on one floor i can stream say apple music and on another floor stream spotify at same time.i only have one internet  fibre line.

I’m still new to Sonos. I can play music with no problem on my Roam, but how do I stop playing music other than shutting off the Roam?

Bought the Pro-Ject T1 Phono SB Turntable to Five package from Sonos and am experience a loud buzz/static when trying to play line in from the record player. The Sonos Five sounds fine when playing through Spotify.  I’ve spent a bunch of time reading through related topics but nothing i’ve seen seems to help. Switch on Pro-Ject T1 SB is set to line out  Source name is set to Turntable Source level is set to level 10 Played around with compressed/uncompressed audio I have tried the RCA cable with headphone jack adaptor that came with the system and a separate RCA to 3.5 aux cable Still same issue.  I have audio but there is a loud static noise that makes its unlistenable.  Has anyone else experienced anything like this and do you have any advice?  I had a chat with a Spotify rep and he said i should call Sumiko (maker of pro-ject Turntable).   Appreciate any help.  

Hello,sorry, not sure i put this in the correct sub forum… I’m new to the Sonos ecosystem.I just bought a Beam 2 for the TV and also a One and One SL … these last 2 I plan to use them in my bedroom.The thing is I have a computer monitor in which i plugged a Google Chromecast in order to cast TV channels , Netflix, Prime video from my phone or ipad. that’s great it’s like having a TV in the bedroom and since i bought the 2 One and One SL, i would like to use these for the sound. At the moment i only have the One SL … the second one and the beam 2 were bot in stock anymore at the shop so i tried to connect the One SL to the chromecast in my bedrrom. I installed the application, “configured it”, tested the radios, the music for my phone...it’s great ! so back to my bedroom, I open the Google Home app, find the device add it to the room and … when i want to add it to a speaker group (since Chromecast works with a speaker group only… ) I can’t add the One SL to the group …!! Is there a way,

Have TV setup with Denon AVR 3700 receiver which has Klipsch speakers also have Sonos setup though out rest of the house.  Want to be able to play sound from TV setup to Sonos.  Have a Sonos Port that is setup to play sound through Denon to Klipsch.  Essentially trying to do the opposite.  Play whatever receiver is pushing to Klipsch speakers to Sonos setup.  Do I use the line-in ports on Sonos Port?  Then which port on the back of Denon do I use.  Speaker ports on the bottom left in white are all used.   

Vi lytter mest til DR P1 og oplever ofte at der pludselig springes tilbage i programmet(spoles tilbage til et vilkårligt sted) For så at fortsætte derfra.  Vi har prøvet at skifte imellem DRs egen Sonos app og  Tunein og Sonos radio. De fejler allesammen:(er der nogen gode ideer til at undgå det?på forhånd tak for hjælpen:)Bh. Tom Ulrich

My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

Hello,I have a very bad ADSL line, no fiber, and therefore my internet is max 8MbI want to move to the High Fidelity music with Deezer (FLAC music), but my wifi won't be strong enough to do this on my Sonos system. Could a solution be to play the FLAC music using the Deezer app and transferring to Sonos via Airplay?Will my wifi still be needed or just my phone data (I have unlimited data)? Would this enables me to listen to FLAC despite my very slow wifi network? 

Hi - really hoping to get some help with setting up a Port as I’ve hit a brick wall…I have an existing ‘Home Theatre’ setup that includes an Arc and 2 x One SL’s acting as rears - more than happy with this as sound quality is great and the wife can cope with the small footprint!A few months ago I decided to finally pursue a long held passion for vinyl so following some research purchased a Pro-Ject T1 Phono SB and a Port - expensive option but I don’t really have the space for a Five and thought the Port would keep things tidy.I had assumed that I would be able to configure the Port to play the audio from the turntable (through the same two One SL’s) but for the life of me I cannot, despite many attempts and lots of internet research, workout how to connect the One SL’s to the Port. I’ve been able to get the Port setup okay and it appears under Products in the app but I cannot see any option to associate it with the One SL’s.Am I missing something obvious here or have I made an expensi

I have 5 Sonos rooms and have these grouped in various ways both in the Sonos app and Alexa. I’m having issues where I’ve asked Alexa to play on a particular group then either immediately after or sometime later ask Alexa to play on a single room within that group, where it then plays on that whole group againAs an example:I ask Alexa: “Play music in the kitchen”, music will play on the Play:1 in the kitchen as expected.I then ask her to stop playing in the kitchen and a few hours later ask Alexa: “Play music downstairs”. It play music on the devices in the Kitchen, Living Room and Dining Room as expected.I again ask her to stop playing Downstairs. A few hours later, I ask Alexa “Play music in the Dining Room” and it then plays music in the Living Room and Kitchen as well as the Dining Room (but not the devices I have upstairs), i.e. on the Downstairs group. If I ask her to play in a room that isn’t in that group, it is fine, so if I ask to play in the Bedroom, it only plays in the Bed

Hi all, I can’t seem to connect to Sonos oneSL or Gen3 to my arc. They connect to each other and they work fine.Have tried reboot/factory resetting all products and have tried to use the arc as a wired connection but nothing seems to work. After trying to connect the surrounds or sub, the app forgets it and I’m not able to find them again without factory resetting them! Can’t access the router as it is part of the building network, which I wonder could be the issue although everything was on channel one when I checked. Have tried advice on other threads but nothing seems to work :(Diagnostic report is 876153472Any help would be much appreciated! BwHk

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Greetings, I’m able to control the volume with hardware buttons on my Android device ONLY when I’m in the Sonos app or the Spotify app. I have no control over volume when outside the apps or from the lock screen. This Sonos support page (pic below) looks to be related, but the information might need updating. Within my own ‘App Preferences,’ there’s no option for ‘Hardware Volume Control.’ All the options that I do have inside ‘App Preferences” are currently switched ‘on.’ Any idea how I might fix this? M  

Big problem! The speakers (2) ONE SL have been working for years. For about 6 months ago, Spotify stopped working. “Could not add songs to playlist”. (Webradio and my own library still worked)No network changes have been made. I have blamed the Sonos software (also many users on Google Play). The customer service said no. They have tried to get me through all my network settings. All is ok. I have been in contact with them several times. No Luck. Now, all of a sudden, an update were found on the speakers. Tried to update - failed.Then tried by wire on the right speaker - worked. Tried wired on the left. Nothing. The Sonos app told me that I could not have both wired and wifi at the same time. That issue did not come up on the right one. Then it wanted to connect via bluetooth. Got contact. Nothing. After several tries and no update worked, I reseted it. Now it stops at led blinking white/orange. Never turns green. Restart gets it to start its Sonos wifi. The app connects to it. Now it

Now, Sonos has teamed up with Amazon to provide the proclaimed highest quality music for streaming. I am wondering do I need to subscribe to it to experience it, or I can just retain my YouTube subscription, which comes with YouTube music, to have the same experience.

I have a gen 1 beam connected to a 2015 vizio D50-D1 and Apple Tv 4k gen 1.My question is this ; the TV has 1 Arc port, 2 other standard HDMI ports, and an optical port. When connecting the beam to the arc port or the optical port i get dolby digital 5.1. Is their a benefit to using the arc over the optical in this scenario? With only 3 HDMI ports i am low on spaces for devices (xbox , switch etc). I will keep it on the arc if there is any benefit over optical in this scenario. Below are my settings. any feedback is welcome  sonos theatre setup gen 1 beam with 2 rear ones  apple tv settings:audio output: reciever speakersaudio format : autoaudio mode : auto  music app settings:dolby atmos: automatic audio quality: lossless vizio settings :tv speakers offsurround sound on Digital audio out bitstream

Hi, my set up is the Panasonic UB820.... Hooked up to a Panasonic GZ950 OLED using an Audioquest Cinamnon 2.0 18gbps cable via the Arc port, NO eARC unfortunately on this 3 yr old TV. No surround speakers.Having the same problem as I've read on other threads whereby iv updated the Beam2 thinking thatl solve many of my 4K films DTS issues but no joy!Spent months building my collection unaware of this BIG ATMOS v DTS audio format rivalry/compatibility until I got the Beam 2 recently to complete my devices set up.PLEASE PLEASE can someone help me to get rid of the awful "Stereo PCM" on my S2 App. I'm at a loss and do not want to buy the Arcana Fury to solve everything!  I think it's my TV or UB820 settings as I had to teak the TV to get the ATMOS audio some of my films are in and WOW what a difference it makes in s small room approx 3 X 3 metres. Many thanks Kam!

I’m streaming music through a Sonos Amp, wired to two JBL floor standing speakers and paired with a Sonos Move.  The Move plays in the same room alongside the standing speakers.  The Move is a nice ‘sound filler’ for the big speakers and can then be moved to another location such as outside, when required. When streaming music the floor speakers and Move are perfectly  synchronised but when my Samsung TV is the source of input (via HDMI ARC, TV to Amp) the floor speakers and Move are slightly non synchronised, creating an ‘echo’ effect, or an exaggerated spatially separated sound.  The Move appears to be fractionally delayed behind the floor speakers. The TV sound quality is poor unless I turn off the Move and take it out of the equation. How to explain and correct the de-synchronised audio when TV is the source?

I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not “work from home COVID office that is also at my house”).I brought in a Sonos 5 speaker and went through the normal set up process.  The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever I’m at the office, the “Account”, “System” and “Services and Voice” tabs are all greyed out.  No matter how many times I restart the speaker, this is still the case. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my “standalone” office Sonos, but ran into the exact same issue.  Any thoughts?

HelloCan i pair a set of five's with an arc as front or rear ?THanks

Been tweaking my system. I grouped my sons speakers and am able to cast from my phone or laptop to all 4 of my speakers if I pick airplay through Spotify with on my phone or through my laptop. If I go to YouTube in my iPhone I can cast to the same group and it works. My issue is I would like to cast from using YouTube.com or music.YouTube.com to my grouping but all that shows up is my tv when I press the casting button . Confused as to why it works on Spotify but not YouTube from my laptop. I did add the YouTube music service in under the sonos app but It’s not syncing up with my playlists 

I am getting an XML when trying to open Wall Mount for Arc user guide from the Sonos Community page.  Please send me a working link or email me the user guide.

Today I upgraded from Sonos Connect to the new Sonos Port. I only unplugged the cables form Connect and plugged into Port (Audio In = TV, Audio Out = Bose sound system). With the connect it worked perfect, but my Bose plays no sound on the Port. Audio in (Line-in) from TV works because it plays on my Sonos Five. Only audio out does not work. Sonos customer support was not useful at all. Does anybody has an idea what the issue might be?