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Looking to use Amazon Echo to control Sonos Amp (and/or Sonos 5) via Alexa. I believe the Echo can be connected to the Sonos equipment by wire or wirelessly.Is there some advantages to using a 3.5mm to RCA (Amp) (or 3.5mm (Five)) cable to connect the output from the Echo to the input of the Sonos device (to have it play on the Sonos) vs setting up an Alexa Group to play the sound from the Echo to the Sonos? Would the sound when using a cable be better/worse quality compared to the wireless setup (for streaming music for example)? Overall, what would be the preferred way -- Wired or Wireless? (The devices will be close enough together that either way can be accomplished.)Thanks for your support.

I am looking at adding some Sonos products to enhance the music/radio playing capability in my home.Some questions:Is it possible to use Alexa voice assistant on an Amazon Echo to direct to play (music or radio station) simultaneously (and in sync) on a Sonos Amp (with 4 speakers) and a Sonos 5? Can I have it set up so I can just say “Alexa Play Song X”, and it defaults to playing on the Sonos Amp and Sonos 5 together and in sync. (I understand that it cannot play in sync on the Echo and the Sonos devices, so I would not want the music to play on the Echo when the Sonos devices are playing.) How would I set this up? Do I set up a Sonos Group? Alexa Group? Or Both? What would be the “Preferred Speaker” or “Controlling Speaker”, etc? Can I ask Alexa (via the Echo) to adjust the volume of play on these Sonos devices simultaneously? (e.g., “Alexa, Louder”.)   What if for preferred listening I would like the volume of the Amp to be louder and that of the Sonos 5 to be softer, or vice versa?

Hi,Recently I discovered that my Sonos Beam column kept adjusting back to volume 15 whenever I adjusted the volume louder. The range for volume is between 0 to 15. Anymore than 15 it will auto jump back to 15.  I do not have volume limit. I had also make sure my Sonos is up to date. I just submitted a diagnostic. My confirmation number is 257039574. Does anyone knows how to fix this issue? Thank you very much! 

My Sonos Move keeps turning off every time I take it off the charger. It says it’s fully charged but seems to power off every time it leaves the doc.I’d be grateful for any suggestions on how to resolve. Thank you. 

Hi All,I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!  

I have a Playbar as my audio device for my Pioneer plasma monitor. The Roku Ultra drives the audio (to Playbar) and video (to Pioneer plasma) to both devices. I’ve had this setup since 2016. I’d like to add Sub Gen 3. I do have the S2 app setup, but when I watch TV (streaming various apps from the Roku), I don’t ever touch the S2 app.Are there any issues using the Playbar with the Sub Gen 3 in this configuration?Thanks in advance.

I have two Gen 3 speakers I use as stereo in my LR. I’m getting a new TV and wondered if I purchase a Beam sound bar for the TV will I be able to use it to pay music along with the other speakers for a fuller sound. Will they all sync?  Other suggestions?

Hi all, I have a turntable that has no phono preamp. I think that rules out the Sonos port, will a Sonos amp do the work? Or it it overkill to just buy it to play my old LP’s? I have a lot of Sonos speakers all over my house and I’d love to play my records on them and listen to them from everywhere.  What’s the best solution you guys think?  Thanks in advance,Vincent Belgium, Antwerp. 

Hi,I understand that the Sonos’s official Atmos home theater setup would be Arc + Sub + One x 2, and One x2 act as the Rear Surrounds, but I do like the visual affect of hiding the Rear Surrounds inside the wall as Sonos Architectural by Sonance In-Wall Speaker can provide. But I am not sure in terms of sound quality as the Rear Surrounds and integration with entire Sonos sound system, would the In-Wall Speakers + Amp at the same level of Sonos One? Any Cons of replacing One with In-Wall Speakers? Appreciate your kind advice in advance!

Upgraded my iPhone and cannot connect to Sonos

I ordered a set of Fives on 3/04 with an order confirmation date of 3/11. Customer support has offered no delivery details and admits they have no information. Who at Sonos can tell me when my order will ship? 

hi, I have iPhone 6 and wanted to connect to Sonos Five and AMP Playing Sonos APP or Spotify :  I can play music from iPhone6 via Five or AMP. So, there is no issue. However,,Playing Apple music on iPhone6 : I cannot connect iPhone to Five not AMP.  Music is playing only in iPhone but it is not routed to Five or AMP. Actually, this behavior is happened right after I newly installed Five in my home.Before that, I am able to connect the iPhone6 Apple Music and AMP without any issue.And when I try other iPhone Xr or iPad 12, I am able to connect my iPhone Apple Music and FIVE to play apple music. No issues. So, seems like I cannot play music via iPhone6 Apple Music…. do you have any idea to solve?I am sure the music data is downloaed in local. Only concern is the icon of Apple Music is different.iPhone 6 Apple music icon is white background with red music note, while others’ icon is red background with white music note.I guess the Apple music apps may be different??? This may cause the is

Using LG Oled and AppleTV - I replaced Sonos Beam with two Play 5 gen 2 white speakers and Sub as room 2.  I added Sonos Port as Room 1. Using HDMI 2 ARC , the Oled Audio is fed to an HDMI to analog converter that uses rca to send the LG sound to the Port line in. Set up was easy and I use Port as room1 then add stereo paired room 2. Music apps sound amazing ! Controlling volume and mute with Apple TV remote works perfectly. Opening the Sonos App and adding rooms / changing volume etc works the same as with the Beam. Using the App I can visually see and hear the volume changes as I make them. When using the Apple TV remote to change volume … change is heard but the Sonos App volume sliders remain in place. Sonos Port line in volume changes are not displayed in Sonos App. Also I first tried a Sonos Connect but it is not supported in the current Sonos App. 

I store my music files on my PC and when I view the music library by artist I have a lot of artist names with only one or two tracks each on a compilation. They are contributing artists.  I there a way I can change the library settings so that contributing artist is ignored. 

In Sonia app touch controls are on, and I can change the volume in the app, but touch control buttons aren’t working on my sonos move.

I got a Play 5 recently and have been trying to play from my record player on it via aux, I'm currently living in the dorms at uni and am unable to connect to wifi to enable auto-play. I only want to use my speaker through my aux so I refuse to spend $50 on a travel router and never use it, my last option I believe is to use my hotspot from my phone to get the speaker setup and on autoplay so I can listen through aux but it hasn't been working and fails to connect and I need help getting it setup through hotspot. Thanks

What is the difference between Sonos ARC and Sonos ARC SL (shadow edition) 

I am trying to access Apple Music.  My daughter had it under her account and now I’m moving to my Apple ID.  I have tried 3x and I keep getting the “We’ve run into a problem. Try again” error message. How do I fix this?

As the title states, are there any Sonos products with a coaxial input?

My setup is Beam (Gen 2), two Sonos One SL and Sub (Gen 3). Also have a Playbar with 2 Play:1 and Sub (Gen 2) in another room.  I kept having the Sub (Gen 3) disconnection when on wireless mode so I switched to wiring the Beam and deleting the wireless network. The Beam is wired to a Linksys router extender. All the components, including the Playbar based 5.1 system now seem to connect through SonosNet. Everything shows WM:0. However, only the Gen 3 Sub keeps falling off to the “?” mark. It seems strange that only the newer sub keeps disconnecting when everything else works fine. In order to reconnect, I have to reboot the Sub and then it works fine for a few hours until the question mark shows up again on the app. Sucks to have to keep doing this every time plus I loose my tuning every single time it happens. The Sub (Gen 3) is only about 3 or 4 feet away from the Beam 2. The Playbar system is a whole floor level away and works perfectly connected through the wired Beam (I am assuming

Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated

Hi all, from a few weeks, the Deezer service on my Sonos Connect stoped to work. I have a Premium Deezer contract.Is there a known issue with Deezer those last weeks?Yesterday, i rebooted the Sonos Connect. It changed nothing. I tried to add the deezer service even if it was present and i had an error message, something like “issue with authentification. if it continues, contact your Sonos support”.I delete Deezer service successfully. I tried again to add it and i had the same error message.I reset my Sonos Contact. Now, i have only one available service which is “last.fm”.Please, how to have again the list of all the available musical services like before the reset?The version of the Connect devive is 8.6 and i can’t upgrade it as i use an old dedicated Android tablet to pilot it.In advance thank you for your help.

Hi all.All of my local stations appear to be in Ulster, Northern Ireland. I live in Leeds, Yorkshire, UK.My address on my account is set correctly.Any ideas?Many thanks

Hi. How and what is the best way to connect Sonos Connect to an A/V Processor ? Do I need to use TOSLINK® optical audio cable or a digital coaxial cable ? How to use the Processor’s DAC  ( Not the Sonos ) to hear best Audio as my Processor is preferred.  I am adding my A/V Back panel , Don't know where to connect the cables.  Thank you.  

Hi, I have recently installed a new Sonos One and it when plat=ying through Alexa, it repeatedly cuts out for a few seconds then restarts by replaying the previous 1-2 minutes of previously played music.