Answered

My Arc/Sub 1/rear Ones system used to work fine but now I can’t connect the rears. I’ve reset Ones and tried the suggestions in related posts. I was able to get the rears going without the rest of the system, but when I remove then Set Up Surrounds they won't play. Once they played for a second and then quit. They automatically assume the identity of Living Room 2 and Living Room 3, while they should both be subsumed in my Living Room (+Sub, Arc) system.The Ones, Five (new), and Beam 1 in other rooms work fine. I’ve had Sonos for years and have always been able to trouble shoot problems, but I’m at the end on this one.

The Problem:I have been trying to add a separate headset to be able watch TV later at night. I bought a and tried to add two different headsets, one BT and the latest one has its own base that BT back to the headset and the base connects to the TV via Optical output. The issue that is occurring is that when I select the Audio as Optical, it momentarily will turn on and then turn off with the Sonos System turning back onI have set this System up on (2) different TV’s which leads me to conclude a control issue with the SONOS Sound Bar itself. First the system:Sonos - Beam (Gen 2), Sonos - One (Gen 2)(2ea), Sonos - Sub (Gen 3) Connected to: LG - 77" Class C1 Series OLEDThere must be a way to allow another external sound system, ie headset, to work and put Sonos into ‘stand-by mode’Any help would be appreciated. 

When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

Hello,I tested today the DTS sound with a Bluray Disc via a PS4 with my Playbase but the sound is hacked ( not continious). In the sound settings of the PS4, i did opt for the dts format.Does anyone know a solution for this problem?Best regards,monte03

So the PC hosting my Sonos libraries died and I’ve had to reinstall my music on a new computer/Server which has a different name.   But the playlists have the old server name in the the path/source file info.  How do I fix the playlists I’ve created so that they will find the music in the new PC/folder.   For example, when I try to play my playlist it will say:\\OLDPC\Music\thriller.wav is missingI now need the playlist to  point to \\NEWPC\Muisc\thriller.wav in order to solve the problem.If I can’t edit the playlists I will have to spend an incredible time rebuilding them.Thanks!J

I have Sonos devices in two homes. Both homes are included in my Google Home app. However, i am only able to install Google Assistant in one of those homes. Each time I install it in one home it unlinks from the devices on the other home and I need to do all the installing again.

Got a Sonos 1, Gen 2. If I ask Alexa to switch to a different radio channel for example BBC radio 6, the device will tell me 'playing BBC radio 6 via BBC Sounds' (also happens with any other station via Tune In, Global etc) but then continues playing what's currently on and not switching. Likewise if I request to play something on Spotify, the response is 'sorry, this device is offline' which it isn't. Quite perplexing. Anyone else experience this or got any fix ideas please? Thanks

I am about to buy a Sonos Connect Gen 1 and I was wondering if I he was possible to connect my Alexa speakers to it to make the speakers not to control?

I currently have an Arc, AMP and a Move.  I have the AMP hooked up to a pair of speakers and linked to the Arc for surround sound on the TV.  I also have a 3rd party (Polk-audio self powered) sub-woofer that I’m trying to integrate with the AMP to enhance the surround sound but it doesn’t seem to be working. I use the app for that room and tap “connect sub” but the app can’t find the sub.  Any suggestions?  Are there unique connections that need to be made? 

After a Eero Pro firmware update my machine won’t connect. I’ve tried everything including full reset, and hardwire set up - it won’t find and connect my WiFi network. The setup reaches the very last step (connect to my network) and errors out and says no connection is possible. This is driving me NUTS

Often you party ends on max and that is not what you want the next morning ;o)

Hello,I have a Beam 2 with 2x SLs and a SUB connected to my Samsung TV via eArc. This setup worked well for a few weeks, but then the system started randomly cutting sound and connecting to the internal TV speaker for about 5 seconds. Then switching back. This can happen between one time per day to about once every five minutes, rendering the system useless.I have tried multiple things for weeks:The issue also occurs when streaming through the TV internal netflix app, not only when watching HDMI from my set top box - The issue seems not to have anything to do with the set top box.I have connected to the optical port on the TV instead of the eArc - No changeI have connected to the optical port on the set top box - No changeI have also tried basically all settings available on the TV and on the Sonos. Updated everything yesterday (March 11, 2022) - No change.I have run the system on Ethernet cable or Wifi - No changeMy conclusion is that the beam just goes into some sleep mode for an unk

When I view albums through my music library track numbers 2 to 11 are missing?Any ideas why this is happening? 

for some reason I keep getting the 701 error “(An error occurred while adding tracks to the Queue) with only one of my Spotify playlists,  all other Spotify created and self created playlists seem to play fine.  I have 3700 songs in my playlist and the Sonos app definitely lists all the songs but as soon as I try to play anything from the playlist I get the error.  I've tried playing the first song, shuffle, the play button etc and still get the same results.  All apps and settings are current and please don't ask me to restart my device or router.  This Sonos app is remarkably buggy and frustrating in other respects but I'm learning to live with it’s clunkiness in hopes of future improvements.   Any solutions for the 701 error is appreciated as I really wish to listen to my playlist.   Thank you.  

Hello, I’ve done some searching and just wanted validate if I’m correct in my thinking.  We are doing a full reno and I’m looking to put Sonos In-Ceiling into our main floor. I was curious on the following: I understand that I can put 6 Architect speakers connected to ONE Sonos AMP.  I know that those 3 pairs/6 speakers can only play ONE source of music.  With this setup, however, can I independently control the volume to different zones?  For context.  I have an open concept first floor.  I wanted to put one pair in the kitchen, one pair in the living room and one pair in the dining room ceilings.  I’m trying to figure out how I can (Most cost effectively) control those 3 rooms volume independently...ideally from the app, like I do my Sonos 1’s. I’m ok with the fact I can only play one source of music from this setup.It seems like I can’t control volume independently between the 3 pairs without installing a analog dial on the wall.  I’m hoping I’m wrong.     Thank you in advance.  

I am using an old Soundbridge 100 and Zoneplayer 90 system, which Sonos system would give an improvement is sound quality ?

Just hooked up my Sonos amp to my lg c1 with hdmi arc cord.  The amp and TVs speakers seem like they are at battling one another to play sound. In the course of an hour show they switch back and forth 15-20 times. Any suggestions?  It’s really frustrating 

Hey there, A week ago I had to unplug one of the Symfonisk surrounds in my system. Upon plugging it back in, no sound was heard though the other surround continued to function as normal. In the app I had an option to “fix surrounds”, which just told me I had to have two speakers for surround use. I reset the errant speaker and it showed up in the app again, in a new room called “Living Room 2” for some reason. Under the System tab in the app, in the Living Room, it shows (+?+RS) with only the Beam listed. If I open the room, it shows the Beam and the Symfonisk (Right) but no left, along with an option to Set up Surrounds. Choosing this option, it tells me that BOTH surrounds are in other rooms and offers to move them to Living Room. OK, did that, then it plays the noise through the Right surround and I tap on it and it tells me it’s adding surrounds and it may take a moment. Five minutes later I get the error, “There was a problem adding surrounds” and tells me to try again. I tried re

I have about 15 Sonos speakers, first one bought around 2010.  Lately, the reliability has been very poor.  App not detecting speakers, speakers dropping mid song.  App telling me speakers are playing and they are not.  Last network change was in 2019.  Is it just me?I have an Eero pro mesh network, and literally no changes (that I’m aware of) for almost 3 years.  Lately when trying to play music, I’d say the system does what I want about 55% of time, the other times there are issues.Anyways, just ranting, but it’s starting to bug me, was just wondering if it’s me and my network or if this is commonplace.Thanks

I have 2 routers.  One in my house, and one in my shop.  I have the router in my shop hard wired into my house.  I am having problems connecting my Sonos One to the router in my shop.  It wants to grab the weak Wi-Fi signal from my house.  How do I connect the One speaker to the Wi-Fi router in my shop?

With Amazon Echo and Sonos 5 (and Spotify Premium and Alexa Sonos Skill and Spotify Skill), I would like to:Ask Alexa (via the Echo) to play (a Spotify album or a TuneIn Radio Station for example) on Echo and Sonos 5 simultaneously (separate rooms but in sync). Ask Siri via iPhone to play (Spotify) on my Echo and Sonos 5 simultaneously (separate rooms but in sync).Is it possible to have this? How would one set it up (is it just a “group” in Sonos or Alexa)? What is the best way to get a set up to easily use voice to simultaneously play on several speakers in sync?Thanks.

Just inherited a pair of Play3’s that I am going to make the rears for my surround sound with my Arc.  I MAY be overthinking this. but is there a difference beyond aesthetically in horizontal vs vertical orientation?  I have the Sanus floor stands so they can go either way.

Hi, I connected my sonos beam with the adapter hdmi-optical to my schiit hel2 DAC/AMP but it doesn't work, no sound come from the soundbar. I also installed the s2 software and tryed with my creative x3 and it works. Any suggestions? How can I fix it? Thanks 

Trying to connect Sonos beam via hdmi cable to my laptop but it isn’t displayed as an option in the speaker output.. Any solution? Thanks in advance.

This problem has been going on for many months now, I live in Montréal, Canada.Many people seem to have reported the same problem and living in Europe or the US.This can happen a few or even many times in an hour and this is very annoying, please help!