Answered

I purchased a Sonos Roam - it did not work. I have returned it and purchased another is the hopes that the first was simply defective. How do I remove the original Roam product from my account - as I have returned it to the store.

I’d like to take my pair of Sonos Moves to a friends house for a visit. What’s involved in hooking them up to a different wifi (while the rest of my sonos gear remains home) and then hooking them back up to my wifi when I get home?

Would you PLEASE add Scribd to Sonos Services?I asked this 2 years ago and still nothing and I have not been the only one, I reached out to Scribd and they said it has to come from your end, not theirs.I also requested the add to queue option for audiobooks like there is for music, would love to know where this is in development as well.

Hi, I had the problem that dialogs were extremely soft on my Sonos Arc + Sub + 2x One surround. I already tried:Enabling Speech Enhancement Enabling Night Sound Tuning via TruePlay Disabling the 2x One Surround Disabling Loudness Manually tweaking EQ Resetting to factory defaults and trying these things once moreThe problem remained. I found several threads with people reporting the same problem, some even returning their Arc:https://www.reddit.com/r/sonos/comments/ocsxnw/arc_dialogue_too_quiet/ And they all provided the same tips and strategies that I already tried and listed abive. Some of the tips would help maybe 20%, but dialogs remained extremely soft to the point where I too considered returning the Arc. I was coming from the Playbar and never had such issues.Then I found this post:  which explained that the Arc does not support LPCM which my Apple TV 4K was sending out. In the Apple TV 4K’s audio settings, I had to explicitly opt out of Dolby Atmos and let it re-encode all

My local university radio station is cjsw.com. I can use my Sonos app to listen to the station with no issue. On the web site they have all the programming available to listen to after the fact. I can go back a month or two and listen to a show I may have missed. I can find no way on the Sonos app to open and play previous programming. Does anyone know if this is possible? If not possible it would be great if Sonos added this as a feature. And if it was dependent on the Radio Station allowing it I’m sure CJSW would be more than happy to oblige if a donation was made.

I’m trying to add a second-hand (ebay) Boost to one of my S1 systems.On the first setup attempt, the S1 iOS app indicated that a device reset was required. That’s plausible. I’ve now reset the device, twice, generating the expected set of flashing LED sequences.On several subsequent attempts, the app just doesn’t find the Boost. The Boost is wired to the network, has acquired an IP address, and is pingable from other devices over both the wired and wireless networks. The Boost’s LED is flashing green, as one would expect during setup.Is it possible that if the Boost was previously used on an S2 system (as is likely), there’s a problem in now adding it to an S1 system?

Hi Folks,I noticed today that below Sonos Radio stations have disappeared:Glide Path Drum & BassI’ve been unable to find an announcement about their removal.Are they missing for everyone?Does Sonos publish release notes for radio station changes? Many Thanks 

Hi please help I have so much Sonos.The playbase is not connecting to the sub and surrounds anymore.I have reset and reconnected everything but it still wont play any sound from the surrounds or sub. The app shows them as being connected but they dont play or finish the setup procedure. I have my Playbase connected via ethernet.I have submitted a diagnostic report the number is 1600044871What should I do?Kind regardsRichie

Please help me restore sanity and a working system oh wise ones!I’ve been using this set up for 3 years and @ratty and @John B double checked my thinking, and set up, which was correct and not complicated.Draytek 2760n router, Google hub, Sonos bridge into hub and various S1 speakers dotted about. It’s worked like a dream until now.All  that’s changed is I’ve switched to VM and have a Hub 4 in modem mode, into the Draytek and Google hub / bridge connected as before. I did have to disconnect everything but it’s all gone back exactly as was.  The Google hub says the bridge is wired, but the Sonos app keeps dropping, and when it does connect it seems to be on WiFi as the ability to change channels is greyed out, indicating SonosNet isn’t in operation. If I cycle the bridge power it seems to reconnect but only temporarily.I don’t know what I’ve done but I’ve broken it somehow and don’t know how to fix it. It’s been a struggle to get the Draytek and VM hub to talk but that’s sorted (albeit

After my Samsung Galaxy S20 updated to Android 12/One UI 4, I have lost the Sonos controller as a lock screen widget. The latest OS seems to group lock screen widgets in categories, such as “Music.” All of my device music/podcast app controls work as lock screen widgets in the music/media output category. Does anyone have any suggestions on how to get the Sonos controller working again on the lockscreen - never fully recognized how useful it was until it was gone.

Please can we have hi res audio for play bar?  I can’t see it on the list of supported products and plan on keeping it for another couple of years yet. Thanks, Duncan

Hi,Recently purchased a beam gen 2, have tried everything I can google/YouTube to get Dolby atmos set up and working, phillips 58pus7805 ambilight - says it’s atmos compatible - purchased in 2021 HDMI lead provided connected to hdmi arc connection (all 3 on tv are arc - tried all 3) Netflix subscription is right, and I’ve tried recommend known atmos films etc,I cannot find anything in the tv settings which I’ve missed?   Please help! 😂

I don’t really understand why I can’t use Google Assistant with Sonos when I can use it with Android. One of the reasons buying a Sonos product was it’s Google Assistant support. I found the list of supported countries: https://support.sonos.com/s/article/3491?language=en_US When will Hungary be added to the “coming soon” part and when can I expect it to be supported?

So this happens consistently, I have restarted my phone, updated the SONOS app, turned wifi off/on. Still keeps happening, and there’s not much on error 1000….This is what the process looks like screen for screen: 1: add new device2: checking app version3: Error code - 1000Please help! I have browsed the support pages, but there’s really nothing on this error.

I know there have been discussions on what ports are needed for the Sonos controller app to work, but I have the opposite questions, what are the minimal set of ports to block the Sonos app. My use case is for a vacation home and AirBnB. I want my AirBnb guest to be able to the Sonos via AirPlay, Pandora app, and Spoitfy connect, but I do not want them to be able to use the Sonos app to mess up my services / settings. I use to have this working, but I think some ports changed somewhat recently. Thanks all.

Driving me mad - does anyone know where I can find the version of Blondie - Heart of Glass that Sonos Radio plays? its not the original Parallel lines version as it has a different playout with Clem Burke doing different paradiddles to fade out. Help!

My Arc has been on back order.  The expected ship date was 1/21/22, but I’ve heard nothing.   Just keep waiting?  

New Beam Gen 2 and Sub Gen 3 owner -- my first Sonos speakers.My Apple TV 4K is connected to my Samsung 6100 TV via HDMI. The Beam is connected from the TV via the dedicated ARC HDMI port. HDMI-CEC protocol (Anynet+) is turned on.I’ve confirmed through the Sonos app that when watching TV I seem to only get Stereo PCM 2.0 output, when I believe I should be getting some kind of virtualized surround output. Am I missing something? Or misunderstanding?

I will be using the Sonos amp’s RCA Line In from my home theater preamp’s Height channel outputs. They will be connected to my In ceiling speakers to be used as Atmos  height channels. Because height channels cannot be repurposed as a stereo pair for music, would the Sonos amp solve my problem and automatically switch between network airplay and the line in height channels ?

Samsung 8K Television Antenna audio stops in Arc soundbar. DirectTV and Apple TV Sound never quits.Talented home owner and installer unplug electricity and Antenna audio works again. Looking for help.

I had a pair of 5’s, a pair of Ones, and a new Beam. Almost immediately after setting up the system, I starting having issues finding the system components. I was connecting to a mesh network via Netgear Orbi satellites which provide great WiFi throughout my small home. None of the speakers were wired.Speakers are all located on the same floor within 40ft of each other. Samsung Note 10 phone with SONOS app. Recently, I added a Boost in hopes of fixing my issues. I reset all of my SONOS speakers to provide a clean start. I added my Boost first. Then each of the 5 speakers one by one. Everything went well and for about 10 minutes I could see all of my speakers. I went back to work in my office and checked again. Unfortunately, I haven’t been able to see any of my system components for the last few hours regardless where I am in the house.  I’m ready to put the whole system on Craigslist. The most annoying system I’ve ever dealt with. Please help. 

Hi, I recently updated my router at home. Now i try to reconnect my Sonos speakers but the Ikea Synfonisk bookshelf has a problem.I updated my app to the latest version and an update to my Synfonisk poped up.So i updated my Synfonisk and connected the speaker to the new network but now i cant find it in my system any more. When i try to add the speaker to my system but the app wont find it.I tryed to factory reset it but it didn't help.I tryed to contact the Sonos support but no one was at work during the week. can any one help?

My settings are: My Sonos connect is connected to a device/connecter which again connects to my #1 Yamaha Amplifier, (connected to my loudspeakers) as well as- via an optical cable, to my former #2 Samsung Smart Tv.  TV Sound was played on my loudspeakers. 8 days ago I installed a new Samsung TV The Frame 2021, which ran smoothly. Without having touched any cables,  the TV sound went missing to 1 loudspeaker, later to the 2nd.  Sonos/spotify runs as usual/no problems.  Was on Samsung Helpdesk who couldn’t help. Samsung Tv appears to have a signal for it’s TV loudspeaker and optical.  I conclude: Samsung does not support the connection path to Sonos by optical cable. Tried testing by new optical cable. No result.  How do I get sound back in my great loudspeakers via the Sonos connect? 

I am considering a Roam for my office set-up and would prefer to position it vertically on my desk - my concern is that it doesn’t have the rubber ‘feet’ on the end, in the same way as it has on it’s side, and may cause it to vibrate on the desk surface. Does anyone have any experience with this type of set-up? Thanks D

Hi there.From some reason, my Sonos 1 pair needed to be reconfigured.I tried that several times, with no resolution.After unplugging all speakers (3 Sonos 1) and my internet router and restart the Sonos app, I noticed that one of my speaker isnt recognized by the app.I tried to add it as a new product and the app cannot see itI did factory reset and that didnt helpRight now, I have a green light on that speaker, but the Sonos App cant find it.Please help… Thank you Ron