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Alexa play xy from spotyfy or Alexa play someradiostationnameboth worked before - but nowAlexea pretends to play the music but sonos does not make a beep at all.Start playing from the app works, but then I cant stop it by voice anymore.This happens since the latest update I didI reconfigured the Alexa Skill disconnected both sonos from power reconfigured both sonos completelySonos One: Arbeitszimmer (R)Serial Number: 48-A6-B8-87-6F-54:4Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.26.1.7-2.2Series ID: A201IP Address: 192.168.11.6WM: 1---------------------------------Sonos One SL: Arbeitszimmer (L)Serial Number: 48-A6-B8-AA-ED-74:ASonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.28.1.6-2.2Series ID: A100IP Address: 192.168.11.45WM: 1What else can I do

I currently have 4 Sonos speakers (Three Play 1’s and One Play 1) connected. I want to buy two more One SL’s and connect them all for TV audio using the Sonos Beam sound bar. Using the S2 app, can I use all the speakers for tv audio using the Beam connected to the TV via HDMI or is the Beam limited to only two surround speakers? I want to use the S2 app to control all the speakers for tv audio just like I do with Tidal for music. 

Hiya, I have a Denon turntable with built in pre amp connected to my play 5 and the sound when connected to the TT is awful and crackly. It also varies between different vinyl records. I have fiddled with the weights on the tone arm. I’ve made sure the pre amp is turned on. And the sound is compressed. What else can I do to get rid of the crackling/ buzz?  thanks 

Hi There, I currently have 1 Play Five and love it. Considering getting a second unit to pair for stereo sound in the lounge. What is the deal with dolby Atmos? Will the two fives be able to give that sound experience as Apple music now has that ability from the source. 

I recently purchased the Sonos Arc SL and soon after acquired Sonos One SLs to add the surround for home theater. This setup is great for home theater and the lack of speaker wires all over the house is a huge positive. SO approved. Disapproved of my older 5.1 setup.I want to be able to play music off the Sonos Ones without the Arc when I’m not watching TV. Is this possible? I want to be able to setup the Sonos Ones as a Stereo Pair outside my TV Home Theater setup. Or even play things off my iPad to one of the Sonos Ones that’s sitting on my desk.Setup description: I have an open kitchen into my living room.Arc below my TV.Sonos One on my desk next to the Sofa.Sonos One on my kitchen Island facing my sofa.Ungrouping and Regrouping the speakers seem tedious. And will I have to retune the speakers every time I group and regroup?

Hi - This topic has been closed but the issue persists for me. Is anyone aware of any updates?  Thanks!

Hey all,I’m a first time turntable owner and I’m really struggling to get my audio to work. I have my Pro-Ject Debut Carbon Evo feeding into my Schiit Mani 2 (Phono Preamp) which then feeds out and into my Sonos Connect. I have my Sonos Connect to hook up to my Sonos Play:3s. The audio barely comes in and I have fiddled with every setting imaginable within the Sonos App. The audio comes in better when I completely bypass the Preamp and go from my turntable directly into my Sonos Connect, but that is also very quiet.I also have a seperate stereo amplifier if that is necessary for my setup, but I’m pretty lost at the moment. Do I have a defective Preamp? Or is there something else wrong with my equipment / setup?

I would be using the Beam (Gen 2) for Apple TV 4K 2021, PS5, Xbox Series X & Switch. Appreciate any help with these questions:On the LG C1, aside from enabling eARC Support, should Digital Sound Output be set to: PCM, Auto or Pass Through? should HDMI Input Audio Format be set to: Bitstream or PCM?On the PS5, should HDMI Device Type be set to: TV, AV Amplifier or Sound Bar? should Audio Format (Priority) be set to: Linear PCM, Dolby or DTS?On the Xbox Series X,should HDMI Audio be set to 7.1 uncompressed or Dolby Atmos for home theater? should Allow passthrough be enabled under additional options?--Lastly, I read there was an issue with the LG CX where the following would happen. On the LG CX, when the Digital Sound Output is set to,Pass Through → incorrect 7.1 ch signal (causing missing channels) Auto → correct 5.1 ch signalDoes this issue persist and does it also affect the LG C1 or only the LG CX?Thanks for your help!

For some time now I’ve been experiencing an issue playing one particular Spotify playlist on my Sonos One SL. All playlists/albums/podcasts etc play just fine, but one playlist I have will not play. The only distinguishing feature of this playlist is its size. It has almost 5000 songs. Has anyone else had this issue? When I go to play a song from the playlist I get the message: “Spotify can’t play this right now. If you have the file on your computer you can import it.” I attempted a fix through Spotify who tried a few different things but no luck. So here I am, seeing if it’s a Sonos issue.

The Sonos playlist function is missing from my IOS Iphone AND my MacAir app. Serching, I see that this issue goes back a year (!!!!) Haven’t seen a solution or work-around posted by Sonos. I can “save” a queu to a playlist, and I see my earlier playlists. But it does not appear anywhere on the apps. After a year? Really? Kindly advise,Mel 

I am a happy user of Deezer’s HiFi tier with Sonos, and have been for several years (started on Deezer Elite back in the day...).  I chose the HiFi tier as it *was* the only tier offering FLAC quality (and back in the Elite days, it was the only service that integrated with Sonos).My annual subscription is up for renewal next month and I see that FLAC streaming is now available on the cheaper Premium tier too.So, are there any downsides if I ‘downgrade’ to Premium to save some cash?Note:  I’m based in the UK.  I know that only the HiFi tier offers “360 Reality Audio” but I’m not interested in that.  Also it’s an individual account, so I don’t care about family features.Advice please, from those who know!  Thanks.

I’m using an LG CX 55” and the TV Remote will change the volume/mute the ARC and Sub but not the Five. Not sure if I set anything up wrong or anything.  

Does Sonos Beam now support DTS? Recently tried watching imax movie on Sony Bravia TV and whilst picture quality was excellent the audio output was pcm. The movie was flagged as DTS not DTS X or DTS HD

Hey hey, I just moved into my new apartment however when I connect my Sub to my 2 fives it wont work. I am seeing the sub in the app and it even reacts to the “show status lights” but no bass trough the sub, only sound from 1 side of the fives. I also factory reset all my speakers with no results.  Both my fives do work in stereo mode.  diagnostic: 217549706

I have a curated playlist on my iphone app that I have added to my playlists. I’ve downloaded the entire catalogue and even created an additional playlist (a copy of the original) on the app. None of these are showing up on Sonos. I searched for the curated list on Sonos, and it showed up in the search. However, when I clicked on the list it was empty.Any suggestions? I’ve seen old threads talking about the difference between iTunes and Apple Music, but surely that silliness has been solved with Sonos after two years.

I am running the arc via an LG tv and using the iphone to control settings(via sonos app) and I just read that tidal atmos tracks were now available on my iphone tidal app so was wondering how to “stream” them to my sonos arc.............1)Firstly I get the atmos symbol showing correctly on my tidal app on the iphone when I look at a atmos track2)I get atmos tracks to play when i use the LG tv's tidal app (I know this because atmos symbol appears on the sonos app on my iphone)3)When I try and play/stream to my sonos setup atmos tracks from my iphone tidal app - I get a few streaming options at the top i) firstly using my internal iphone speaker i get the atmos symbol displaying correctly and atmos is played ok ii)I also have a speaker symbol with my sonos room name - however this seems to play (be capped) at hi-fi quality if I try and stream an atmos track iii)I have an airplay streaming option with my sonos room name and this appears with the atmos symbol but it appears on my sonos ap

I have a One, Play:3, and a Beam. The Beam is wired directly to my TV and is great. No issues.The One and Play:3 stream through WiFi and constantly give me problems.Songs played through Amazon Music or books streamed through Audible pause, skip, or stop frequently. Audible books through the One are unlistenable because it will pause, then skip entire chapters. The app tells me that my internet connection is unstable, but I can literally put an Amazon Echo Dot 2nd Gen in the same place as the One or Play:3 and it streams through my WiFi with no issues. Has anyone else had an issue like this?

Hello,Everyday my Sonos beam 2 keeps disconnecting from the TV, I have to plug and unplug the Hdmi cable so it can work again. It's really random, what can I do please ?

I ran a diagnostic for the crackling in my Sonos one speakers. The number is 1499599893. Any help would be appreciated!

Hi guys,These past days I managed to finish building this set up.My settings: Beam 2 is plugged into the eARC HDMI port, PS5 is plugged in into the standard HDMI port.eARC output is enabled with passthrough. AV Sync Adjustment is turned on with Bypass on. DTV Audio Settings is set to Auto.The HDMI input is set to Bitstream.In the PS5 settings, I set the output to Soundbar.Even though in the Sonos app I get PCM Multichannel 5.1, the output is really low on LPCM. And by this I mean that most of the sound comes from the Beam (center and the other channels) while the SLs barely have some sound. On DTS/Dolby it's louder and it feels like surround.I enabled True Playtuning.Thanks!

Every time I initially start playing music through the S2 app to 2 speakers (a Sonos One and a Sonos Roam), the app says it is playing to both speakers, but only the Sonos One is actually playing any music. I have to go into the ‘Now Playing’ section of the S2 app, uncheck the Roam, then re-check it again in order to get the music playing out of both speakers correctly.This happens EVERY time I have stopped and then restart playing music.

I replace a Connect Amp with the new Amp and it is set up to play the rear wired surrounds and Sonos Amp but not connected to TV and existing playbar.  anybody know how I can integrate them together? thx

I just moved into a house already equipped with a Yamaha RX-A2070 AV receiver & MusicCast, four built-in Polk speakers (L&R, front & rear), a Polk soundbar/center speaker, and a Definitive Technology subwoofer.  the TV is an LG OLED CX.  I already owned a Sonos Arc and think its sound quality is superior to the Polk center speaker, and so I would like to replace the Polk with the Arc but don’t know how.  The Polk is connected to the Yamaha via speaker wire.  Is it possible to do what I’m planning or does it just not make sense to use the Arc this way?

I am an electrician who has a fairly nice sonos setup. I do run into problems in my living room (where most of my devices are located) with some audio lag when watching tv. I also have issues when connecting to multiple speakers on my iphone to play music in multiple rooms, and sometimes a speaker or speakers will just stop playing music while connected to multiple speakers. I was looking to try and fix this issue and was wondering if running Cat6 cables to each device would help solve them and also enhance my sonos experience (faster connection to devices, eleiminate the lost speaker issue while playing music in multiple rooms, and get rid of the lag I get when watching tv). My plan was (if I hear back that it’ll work and help) to run Cat6 to all of my devices throughout the house and plug them all into a network switch which would plug directly into my router. My current setup:Living roomArc (connected to TV with HDMI - I also have an optical cord I could use but didn’t know which wa

Hi all,I have a Dual 1209 turntable (my dad’s, from the 60s) with an RCA cable leading from it directly to my Sonos Port. Then I play my turntable via two play 5s (gen 2). The problem I’m having is that the volume is super low and it skips intermittently.Of note:It’s not the record skipping; I’ve played the same record on traditional wired, passive speakers. I’ve set the Source Level to 10 on the Port. It does increase it a little bit, but it’s still very low. As for the skipping, I changed the audio compression to compressed and that didn’t work. I have no wired Sonos products, so there is no channel for the SonosNet I have a Onkyo receiver (from the 90s) with a Phono setting which I used in conjunction with the Port when I was playing the turntable via traditional speakers AND a Play 5. The volume was low on the Play 5 then too.