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How can I fix my Five after the Upgrade?

  • April 23, 2022
  • 2 replies
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I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.

I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”

It didn’t appear; I did unplug and replug; it still does not appear in the app.

This is very frustrating. Any idea what’s up and how to fix it?

Best answer by cinjon

On a hunch, I tried removing my Eero extender and it worked. I think it may have been an issue post upgrade where it connected to the extender and somehow lost that it was on the same network as everyone else…?

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2 replies

buzz
  • buzz
  • April 23, 2022

Try temporarily wiring a ONE and the PLAY:5 to your network, then attempt the update. Don’t Factory Rest the ONE’s.

Airgetlam
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  • cinjon
  • Author
  • Contributor I
  • Answer
  • April 24, 2022

On a hunch, I tried removing my Eero extender and it worked. I think it may have been an issue post upgrade where it connected to the extender and somehow lost that it was on the same network as everyone else…?

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