How can I fix my Five after the Upgrade?

Question

I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.

I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”

It didn’t appear; I did unplug and replug; it still does not appear in the app.

This is very frustrating. Any idea what’s up and how to fix it?

cinjon · Accepted Answer

On a hunch, I tried removing my Eero extender and it worked. I think it may have been an issue post upgrade where it connected to the extender and somehow lost that it was on the same network as everyone else…?

buzz · Answer

Try temporarily wiring a ONE and the PLAY:5 to your network, then attempt the update. Don’t Factory Rest the ONE’s.

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