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Answered

BBC Sounds alarm playing chime


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I switched the source of an alarm to BBC Radio 1 on BBC Sounds. It was previously set to the same station but on Tune In and has worked flawlessly for around 5 years. In the two days since I changed source I've been woken with the Sonos chime. I'm running S2 although I've only been on S2 for about a week.

 

Anyone else have this issue?

Cheers

Best answer by jacob_7

My issue was identical and I resolved it by simply deleting the alarm and created a new one. It's worked flawlessly since. Hope that helps

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5 replies

Corry P
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  • Sonos Staff
  • 8646 replies
  • April 12, 2022

Hi @jacob_7 

Thanks for your post, and sorry for the delay.

If this happens again, please submit a support diagnostic and reply here with the number given. Unless you say otherwise, I’ll look for issues on a speaker labelled Bedroom.

Thanks.


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  • Prodigy II
  • 272 replies
  • April 14, 2022

BBC is no longer on tunein on sonos.

You need to add bbc sounds as a service to sonos and use that in the UK.


  • Lyricist I
  • 1 reply
  • April 21, 2022

Since the change in playing BBC radio channels my alarm specifies it will play the radio it does it plays the chime.

I have turned the alarm off and back on again making sure I selected The BBC radio station on BBC sounds and it still keeps happening. Does anyone know how to resolve this?


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  • Author
  • Prodigy I
  • 151 replies
  • Answer
  • April 22, 2022

My issue was identical and I resolved it by simply deleting the alarm and created a new one. It's worked flawlessly since. Hope that helps


Corry P
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  • Sonos Staff
  • 8646 replies
  • April 22, 2022

Hi @jacob_7 

I’m glad you found a solution - thanks for updating the thread here!


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