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I have an Amazon “Echo Flex” for Alexa.  It has a silly tiny speaker and I’d like to connect it to my Sonos 5 so that whenever I ask Alexa something, it responds via the Sonos 5 speaker.   The Alexa app supports using WiFi Speakers for voice response output.  However, for the Sonos 5, the option is greyed out.  It says:“Why can't I use my Preferred Speaker?For a speaker to work with an Echo Inout, it must be able to play all audio.  Your Preferred Speaker is only available to certain types of audio, like music and audiobooks.  To use a Preferred Speaker with Echo Input, select an Alexa device with a built-in speaker.” Given that Amazon Alexa has been around for years, I thought that Sonos would have caught up?  The Sonos 5 is such a great speaker.  It seems a shame to have such small modern age issues.  

Hello, I’ve recently bought a Sonos Arc, but recently the sound keeps cutting in and out on my Tv, I don’t know if it’s the Sonos that’s the problem, my Samsung or my Xbox series X.  I’ve factory reset my Tv and that didn’t help, and also reset my Sonos, and the cut outs still happen.. it only happens with Dolby Atmos.. 

Just got it from Sonos Online Store last Friday. I am very happy with it, but when repositioning it before running TruePlay, I noticed that while grabbing it, I could hear a somewhat loud creaking noise in the left part of it. Found out that the seam on the bottom of the Arc is not flush but rubbing, causing the creaking.Already arranged an advance replacement with Sonos, but I wonder how common are these kind of issues.One other doubt: does anyone of you used the advance replacement? Is the replacement unit a new, retail unit? Sonos representative said so. Thank you in advance for your input. 

I have a sonos connect. I can either:a: have my flac files on plex and play them through sonosb: use the sonos app on the mini to add those files to my music library and play from there.I've had some issues with b since i think the sampling rate on some of the files is not supported by sonos. However using plex to transcode seems to work for all music files. Is there any issue with going through plex vs. the sonos music library in terms of sound quality?

Its been years now and I can NOT get Apple Music to work.  I’ve tried everything I can try. Tech support was clueless and ran me through trouble shooting for people who don’t understand tech.   I pay for Music and have a ton of Sonos products that i can’t use anymore.  It works with every other service I’ve tried. So it is NOT a wireless interference issue. It’s a Sonos / Apple issue.  Can anyone possibly fix this for me??

Hi Just now, I am unable to browse my custom playlists from my Deezer account in Sonos.   What is odd, I have two Deezer accounts.  Deezer 2 is fine.  Deezer 1 account has the playlist issues. Any thoughts?

I have various voice activated Sonos speakers, and control a lot of my music via a “Hey Google” command.I also have an Amazon Unlimited subscription, having recently closed my paid Spotify account.However I have not found a way to access Amazon via the “Hey Google” voice command.  If, for example, I say “Hey Google, play The Beatles”, she’ll head off and play a series of songs on a free Spotify (with advertisements) service.  I don’t seem to be able to set a default to get that service to go to my Amazon account instead.Any clues??

I have many speakers around the house.  Sonos1, Play 1, Play 3, Play Base, Move, and Roam.  Until the other day when the power went out everything worked fine.  When the power came back on all units reconnected except the Roam and the Move.  After multiple factory resets and re-adds (per the guidance on the app) I am still not able to add either of these to the network.  Spent a couple of hours on this now so it’s time to post and get some group help or be contacted directly by a technical SONOS person who can resolve this for me ASAP.  Quite frustrating that this is not easier.  And both units behaving the same when adding and the along the way status messages.  Appreciate the help

Can someone help me how to use somos roam, I all ready pair to May sonos app and still dosent sound.

Getting the attached error when trying to set up amazon music. Same happens with all other music services too like Spotify etc. How do i fix please?  I have rebooted multiple times, reset the app, even set up system as if brand new and still not working. 

I have an Arc, two 5's and dual Gen 3 subs hooked to a 77" LG G1 EVO OLED. Any benefit to running these through a Pioneer Elite Reciever or compatible reciever. Can it be done properly?

I’ve been trying to subscribe to Radio HD for about three months without luck. When I select sign up for free trial it kicks me back to a profile page. This happens on different PCs with different browsers. I’ve contacted support and frankly they were worthless. Here is a short video that is occurring:https://www.screencast.com/t/KWc6smknNWBI thought perhaps it was a temporary issue. Sometimes I will get a popup, short 1-2 seconds that states that it is temporarily down. I waited several weeks to see what would happen. Same problem. I thought I would email the CEO on the support page. Of course, that link doesn’t work. This is ridiculous. I have about 20k of Sonos stock that I’m going to dump as soon as I can. I thought this was a buying opportunity for Apple, Wrong. 

Hello, I have seen conversations regarding this topic without resolution.  I have an Arc that plays my TV sound in my living room. I also have two One speakers hooked up to the Arc. I want the One speakers to automatically play anytime the TV or music plays. Is there a way to do this without manually connecting them through the app?  Thank you!

Hey Gang! I have a SONOS Arc system currently as my main TV Audio set up:  The ARC is connected via eARC from my 2021 LG G2 77” panel.  For the rear surrounds I have two SONOS Five’s, and a Sub to round out the “Atmos” system.   The two inputs i have for watching content are 1. AppleTV 4K (primary) and 2. a Panasonic DP-UB820 4K disc player (for films I really love and want to have great sound/picture).   I have had no issues with the sound output fro the AppleTV, but with the Panasonic Player, if it’s encoded to 7.1 (using the Arrival - the Amy Adams one - 4K disc as an example), it only outputs to “Stereo PCM.” Looking at the sleeve it’s encoded to 7.1 so I am assuming this might be the issue. The other native audio tracks on the disc are unhelpful since the Dolby 5.1 is ‘descriptive audio’ which I don’t need.  My other discs (Dune, Blade Runner 2049, MCU films) are all out putting correctly.  Wondering if there’s a solve?  Conversely, when i watch Arrival on AppleTV (the version I p

Am I required to return the Playbase I upgraded to Arc or can I remove it from my system and give it to a family member?  Thank you.

Hi, is there a good way to test each of the speakers in the Sonos Arc? Would be great diagnostic feature to add to the app.  I’ve seen some one say put your head close to each speaker whilst playing, however, wondering if there is any other method.  does Sonos have anything that will put a tone through each speaker at a time? 

Hello. I am looking for a way to switch to Bluetooth mode on the Sonia roam from the app. Since I have put the speaker out of normal reach, I would like to have the ability to put the Roam in Bluetooth connection mode through the app.

I have a Fire TV Cube connected by HDMI to a Sony TV.  I have an ARC output from the TV connected to the Sonos ARC.  I also have Verizon FIOS TV.  Intermittently, the sound from the ARC will stop (go silent), while the video continues on the TV.  What I discovered is that removing the power plug from the Fire TV Cube immediately restores the sound.  Any idea why and how this can be remedied?  Very bizarre.

My sonos one sl arrived with some discoloured marks that don’t wipe off on the speaker grill. I’ll attach pics. Any advice as to what this is and what I can do about it? 

Got a Samsung QA75QN700 and Sonos Arc.  Randomally we either loose audio altogether or it keeps switching on and off.  On the TV u can see that audio automatically switches between Receiver (HDMI-ARC) and Receiver (HDMI-eARC).  When no audio its stuck on Receiver (HDMI-eARC).  Seems to have gotten worse in the last week, setting eARC off then back to auto use to fix the problem.  Been an issue right from the start. No other devices plugged in. TV and Sonos running latest firmware.  Using Sonos suplied hdmi cable.  Power cycled TV and Sonos Arc.  Any ideas on how to fix this. 

Hi there. Just bought a Beam gen 2. I want to add some more Sonos. A friend has 2 play 5 gen 1s I can have. Will they work together?

I have a Beam generation 2. I noticed on some scenes in a tv show, you can hear the background noise much more prominently on my TV speakers via my Sonos. Almost like the Sonos dulled the background noise.  when I say background noise, I mean a scene in an office where you can hear light office sounds like phone ringing etc. or another scene in a locker room where you can hear sneakers squeaking, but the Sonos minimizes it.  I have night mode off and speech enhancement off.  Have also tried with it on.  Any suggestions?

I've had Sonos for a few years now, always a Sonos Beam in my living room and a Sonos One in my bedroom, with Google assistant added. And I've always had the ability to say "Ok Google, play Duo mix on Spotify" and the Sonos that heard me, would play without any issue. But recently, both my living room and bedroom sonos' are insisting I declare which Sonos I want the music to play in. If I don't say "in my bedroom" it won't play and I have to start the voice command over. It's a small detail that is a bit annoying. If I'm 3 feet away from the bedroom sonos', you're obviously the one I want music to play on, the living room sonos didn't hear me or activate to listening mode.Why did this change, and is there a way to change it back?

God I hate my SONOS system, it works maybe 60 percent of the time.  When I have guests it seems to never work.  I have to “reset” the system around 4x a month, which doesn’t seem like a big deal, but 5-10 minutes unplugging cords, waiting 2-3 minutes.  Junk.  I have talked to SONOS on a number of occasions, never a resolution.  NEVER.

I was wondering if there any way to connect a Sirius XM receiver which is in a Sirius home dock to Sonos speakers without use of the internet.  Would a Bluetooth adapter maybe work for this?