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My arc sound bar is connected via hdmi to my tv. The audio cuts in/out approximately 6-8 times during a 1 hour session. This has been happening for 2 weeks now, and I just purchased and set the system up on Feb 12, 2022. The diagnostic confirmation number is 1926946633. 

Hi all , I've enabled Alexa on my beam gen 2 and wondered if enabling Alexa would stop the system going in to low power mode ?? Also how do I know if my beam is in low power mode because nothing states that it is ?? Also apart from controlling the volume I presume it's just Spotify and web radio that Alexa will control because it doesn't turn off my TV ..…Thanks 

I just bought a Sonos Arc and I’m beginning to realize it’s not well suited to high end installations. I have the Arc installed under my 85” Samsung Frame TV with the Frame’s One Connect box about 12 feet away. The challenge this creates is that the included HDMI cable is only long enough for low-end direct proximity installations. I’ve tested several 15 foot ARC-compatible HDMI cables, each resulting in the inability for the Sonos app to recognize the connection (the Arc worked when brought the One Connect Box closer and used the provided HDMI cable).   Has anyone had any luck bypassing this issue? Any HDMI cable recommendations that have worked? Want to give this a fair shot before I return it and upgrade to the Bose 900 which in my testing doesn’t seem to be as finicky about HDMI length. TV Setup Error Message 

I have a large house with 10 Sonos AMP units in the rack.4 of them keep dropping off the app and have red lights on them.  We pull the plug and wait a minute and plug back in.  They reappear.  This happens a few times a week.

I’m thinking of buying the Sonos One Gen 2 and Sonos One SL and pairing them up. I currently have the Asus RT-AX58U router. I would like to know if the issues with Sonos speakers and Asus routers have been resolved?

I have a exsiting Nuvo Grand Concerto system with 8 zones and each zone has a key pad controller.  Thought the Sonos amp had an RCA out on the unit, but I was wrong.  Looks like the Sonos Port is waht I need, but thought I would reach out and see if there as a way to connect the Amp to the Nuvo system that I am not seeing possible.

Hi team hope you can help I have a Samsung TV and sky+ hd , I use it to watch standard BBC / itv / Ch 4 and Ch 5 and sky channels Using the TV speakers everything is fine , no audio issues at all The day I got the beam , connected via arc after an hour I got audio stutter / jitter whatever it's called , went ok for a week then same happened again ! It's been like that for about 2 months .Diagnostic numbers don't show any issue apparently I've reset the TV , reset and restarted the beam & surrounds , restarted the sky box , 2 days later same issue .I'm now trying the optical adapter ( old Yamaha bar was connected via optical and was always fine ) so I'm seeing how this goes , been 2 days and fingers crossed lol If the beam is ok on optical but has issues on arc could it still be a beam issue ? The way the beam handles the arc signal ? I know that it points to a TV arc issue but just wondered .A guy on the Samsung community had the same issue as me with his Samsung TV and Samsung sou

I have 2 sonos one in 2 different rooms and in both  the speakers I cant’n stream music from Apple Music or any other service except from Spotify using Airplay. I resetted both speakers twice, restarded both the router and iphone but nothing changed.do you have any suggestions?

When listening to a local radio station through Sonos, how do I turn off the The Progressive commercial - the one where he steps on toys while turning out the lights - that repeats 3 times every hour. I never hear this commercial when I listen to this radio station in my car.

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Hello,Is it possible to connect directly Beam to iMac via HDMI/Thunderbolt cable ?Does it work ?Thanks,Michel

Hi!Is there the possibility to use a Sonos speaker connected via Bluethoot to the smartphone, in order to listen music even if in the house you do not have WiFi/Internet avaliable?For instance, I could use my smartphone connected to the speaker in order to listen either music stored in the smartphone itself or in streaming.Is that possibility vailable somehow?thanks!

I just received my One SLs that I ordered from Amazon and I noticed the box says “Shadow Edition”.  Any ideas on what this Shadow Edition is and how it may differ form a “normal” edition?  Thanks. 

Some way or another I got my Roam connected to my TV Speakers. How do I separate them? I have TV Speakers + Roam. I don’t want the roam in here.

The Move cuts in and out when the TV is on. (I’m using the Beam, Sub, and two play 1s for my home theater.) The sound is solid when I’m playing music through the Sonos app.

Hi Every one.I am not a sound expert. I have been watching movies like 6 underground on Netflix and my Sonos app was showing that it is ATMOS. since few days now, the same movie is now showing “Dolby  multichannel PCM 5.1My Setting: ARC + SUB (gen3) + 2 one SL. With Samsung QA75Q60A to get ATMOS working I remembered I set eARC to auto. but now with the same setting ATMOS is lostIs Dolby Multichannel PCM 5.1 better than atmos?what can i do to get ATMOS back?

I have about 12 Sonos speakers - and all of them are connected to SonosNet - except for my Move (which must use Wi-Fi).  Whenever I play music - even if I’m not using the Move - as soon as motion is detected on my Ring cameras, the music will stop and I have to manually press play.  Most of the solutions I read here were to ensure at least one speaker was hard-wired to router (4 of my speakers are) and rebooting each speaker so that it joins SonosNet.  And that’s what I’ve done.  Still no luck.  Any ideas?

I have a Sonos surround setup with Playbar, Sub Woofer and two surround speakers.  For some streaming services (Amazon Prime, TV Channels that broadcast in DD) that say it is broadcasting in Dolby Digital, things work fine and when I check in the Sonos app,it correctly indicates that it is receiving a DD input.  However for some streaming services (HBO Max, Apple TV) the app only indicates Stereo PCM even though the service says it is broadcasting in DD.  Appreciate any insight as to why things work with some services but not all. 

Hi,Due to some wifi improvement I want to remove my boost. I did it by just unplugging it but then of course my devices are not recognized anymore.It's not possible to get the system working anymoreOn the forum I see that you actually need to remove a device in the app first, but I can only find these topics about a BRIDGE, and not about a BOOST.The app doesnt have an option to remove a Boost either.Is the best option to re-install my whole system again? And how to do that? (as the app cant find any of the devices in my system)It was installed originally with a Boost (so wired to the routed) and the rest "wireless": 2x Play3, a playbar, a Sub and a Play1.Thanks for advice.

Hi!My name is Emma Joseph and I am a passionate blogger & model. Recently, I have launched my dream project under the title of Infozla * where I used to share about celebrities. I want to promote sonos’ products as an affiliate on my blog to get the commission per sale. But I am totally confused where and how can I start so, can anybody please guide me for this matter? Regards » Emma Joseph  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Can you pair a Sonos Playbase to a iPhone using BlueTooth?

The cover art album is not good on playing screen There are some pixels. Something possible to do ?    

One attachment shows the sonos app will use iheartradio and spotify services to search by artist. However the other attachment shows the sonos app will not use these services to search by genre. Why not please? TIA .... Greg  

The playbar connects temporarily (a few minutes) and disappears from the device list). I tried the solutions in the following posts but they don’t wotk.https://en.community.sonos.com/home-theater-228993/playbar-disappears-from-app-control-6826565I tried connecting through ethernet but the same happens. Thanks in advance for your help!

Setup: Windows 11RTX 3090Sonos ArcPhilips OLED856 IssueAfter a certain period of time (15 minutes to an hour), the regular sound cuts out, and the only sound output from my Sonos arc is a very loud static sound.This only happens when I have Dolby Atmos is enabled in the windows sound configuration (when using stereo mode, this hasn't occurred). I've tried switching the HDMI cables from the PC to TV, and this did not help (in one case, when I used DVI to HDMI, it made it worse, and the only sound was the aforementioned static).I am not sure where the issue is coming from (i.e. TV, GPU, etc.), which makes debugging much harder, so I wondered if anyone has experienced this.