bit of a strange problem with my Gen 1 Beam.
I don’t see it in my TV inputs list and when I try to connect via the app I get this message - ‘HDMI Arc is not detected. Make sure the HDMI cable is connected to the ARC port and is turned on’.
It was connected when I first set it up but dropped its connection.
I’m using a good quality 2.1 HDMI cable and have tried another one but the problem persists.
This is my second beam and the previous one had the same issue.
So, I’m left wondering if the HDMI ARC port is somehow broken on my TV. My TV is a 2018 LG OLED. The other only thing I could think of is that the sonos app does drop it’s wifi connection a lot on my phone. But I can’t see that having anything to do with it?
The beam and the surround sound speakers I’m using work as intended. I get dolby 5.1 from them, so that’s the main thing.
I don’t even know what I’m missing by not having the TV connected via the app, but I’m interested in why it’s not working correctly.
Any ideas for what I could try here? Sonos chat help was not much help.
Thanks for any help!
Best answer by GuitarSuperstarView original