Answered

App only showing one product

  • 17 April 2022
  • 1 reply
  • 228 views
T

I have a surround (Beam+sub+2xOnes), a Move and a Roam. I’m unable to see more than one product in my system. In the case of the Roam and the Move I cannot pair them as stereo because the system never detect both at the same time. If I turn one off, then the other is showing in the app.

I tried factory reset all of them several times and make sure to Add product (I read a post where the problem seemed to be that the products were created in different accounts, but this doesn’t seem to be my case). I tried resetting the router, try to find the missing products, etc.

Any more ideas?

 

Thanks!

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Best answer by John B 17 April 2022, 13:45

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1 reply

J

Hi. First point is that you cannot stereo pair two different types of speaker.anyway.

Please tell us more about your router and network.  Mesh system? Access points? Extenders?

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