I am receiving the “Unable to Browse Music” Spotify error that has been written about and previously resolved. I have no issues with my other music services. Spotify results are returned when using the general Sonos app search feature (i.e. when I search for music using the magnifying glass) but when I attempt to use the Spotify app located within Sonos to search for music, I repeatedly receive “Unable to Browse Music” message (I can’t see any of my playlists etc.). This issue started occurring very recently and is the same whether I am accessing Sonos from my iphone or Mac. I have deleted and added the native Spotify app again (and again) on both my iphone and my computer - I also deleted/re-added Spotify within the “services” section of the Sonos app on both my phone and my computer. Spoke to Sonos tech support who was - per the usual - super helpful and patient but after a ~60 minute call, the issue persists. Suggestions?
Page 1 / 1
Hello
I will kindly ask you to reach out to Sonos Support again. Using your email the agent will be able to find your case and investigate further. I’ve also added a note with some instructions for the next agent picking up the case.
Great - Thanks and Will Do!
Same issue here. Cannot browse, but search appears to work.
So, what did Sonos support say when you reached out to them?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.