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At present I have connected the Move to the Apple TV but cannot control the volume.Therefore, I need to connect the Apple TV remote to the Sonos Move.From other users, I understand I need to open the Sonos app, go to settings > system > select unit (Move) and then Remote Control Setup. However, I don’t see “Remote Control Setup” in the menu.Is this a restriction of the Move, or is there another way to connect to the Apple TV remote?

Would really like to expand my Sonos system but thus far no support in Colombia? 

Wish:I plan to get a setup with 2 Sonos Five’s (stereo setup) and 1 Sub (Gen 3) I want to set it up as a single “unit” playing music, never individually on their own I want to be able to play from an old turntable connected to one of the Five speakers (3.5mm) I want to be able to play using Google Cast or AirPlay from apps on phone or browser on MacBooks, without (always) the need to play things via Sonos appQuestions:If I connect a turntable to a single Sonos Five speaker, can I make it also play the music to the other Five speaker and the Sub, without having to manually activate them every time? If I group the speakers together, can I play to that group using Google Cast or AirPlay(2) without the need of the Sonos app (again, without having to manually enable each speaker to sync with the initial speaker)?If it requires these speakers to always be played as one or even requires an additional piece of hardware, I’d be okay with that. Just if it’s possible at all, outside the Sonos app

Hello friend. I just acquired a vmg8825 router and attached my ext hhd with my music files to it. I can see all the files from my Mac and from my iPad, but sonos can not find them.  pathway ought to be 192-168.1.1/ nmt/ usb2_sds2/sonos or any variation of this. no way can I make it work.  Please help!

...is that to be expected…? Boost will connect to my router but not my switch? Also, ethernet light is orange, not green, on the back of the switch when inserting ethernet cable from Boost indicating something is wrong…? Some important settings in the switch maybe…?

The sound is great for the space but the IR range on it sucks so bad that I tried putting in an IR repeater with a blaster on the bottom of my TV, but I guess that the top sensor only works if it is mounted vertically. Any thoughts?

Hi, everyone !  I have Sonos Beam and Sub which is S2 compatible and an old Sonos Connect Amp S1 with in-ceiling speakers . Now it seems like there is no method to use Sonos Connect Amp S1 as a surrounds for Beam S2 ? Any help would be greatly appreciated!

Hi, my play 5 gen2, keeps loosing its connection. I can´t reconnect to it without resetting it (power off).I have tryed turning off automatic update, as i thought it might crash/dump the connection somehow.  I use the app, to set it up, but often it cant find the play5, even after “power off”, io have to retry the setup process several times. When reconnected, it keeps up the connection for 1-3 months, then it looses connection again.  It´s placed under the seeling, 2,7m above the floor. Any tips? 

Hi.  I see at times my Sonos S2 and S1 apps losing connections to my speakers my new Mac Mini M1.  Is there a date for when a M1 native app will be released?

I have Sonos Arc with two Sonos Fives as surround speakers that’s connected to TV with my Roku box.  When watching tv, voice volume is not ideal as it’s primarily coming from Arc. I know I can adjust the volume in the app but it’s still not the ideal when watching. I end up pumping the volume up and. It becomes too loud.Is there a way to make the voice from TV come out of the 2 Sonos Fives I have?Also, when I play Spotify or Apple Music from the Sonos app, it sounds amazing (full and robust) as it’s coming primarily for my 2 Sonos Fives. How can I make it sound like that when watching TV (from Roku).Can I connect 2 Sonia Ones to this as well? Will it help?  

I just got a Pro-Ject Phono Box DC preamp to go with my Amp + Pioneer PL-50 setup. Plugged in the Phono Box, dropped the needle, Autoplay worked, and it sounded great. No issues there.Annoyingly, after I stopped the the record, Autoplay didn’t turn off. It’s been 40min and the Amp still hasn’t automatically turned it off. I believe I understand that Autoplay is based on a voltage from the record player/preamp which sends a signal to the Amp, so I guess that signal hasn’t stopped, probably because the Phono Box doesn’t have an on/off switch. Is this just the way it is with a phono preamp that stays ‘on’ all the time? Will I have to get a phono preamp with an on/off switch if I want Autoplay to turn off?TV Autoplay isn’t turned on, by the way. Thanks!

So the idea here is to have the turntable with preamp connected to the Receiver. Then have the Sonos Port connected to the receiver as well. I want to run Zone 2 from the AV Receiver to a set of outdoor speakers. I recently purchased a AudioTechnica Turntable with a preamp. I have this setup currently directly to the turntable to run throughout the house on all the Sonos Speakers. Unfortunately I do not want to run Sonos Outdoors due to constant changing weather conditions. I want to install a set of outdoor wired speakers. This is why the AV Receiver is needed. I think I need to connect the Turntable to an input source? Connect the Port to an output Source? and Connect the speakers to the Channel outputs?  I then should be able to listen to music indoors and outdoors at the same time using and second zone for the hardwired speakers outdoors connected to the Receiver? Sorry this is long winded. Looking for confirmation or a correct method of connecting all this. Thanks in advance.Mark

I have about 100 GB (over 10,000 songs) of music in M4A format in my iTunes library.  I had been using my ipad’s itune library as the source for Sonos when I want to play these older albums many of which are not readily available elsewhere. I do use Pandora and other media service providers, but I want to still be able to play my library. I had no problem doing so until I upgraded to Sonos S2 Ap. Now Apple and Sonos don’t play well together, and I am extremely frustrated. I don’t want a PC up and running and I want to do this to be as simple as possible. I was told to buy Sonos and my techies to get a montly Apple Music Streaming service, which didn’t help me at all. Sonos still can’t see my ripped CDs that are in the Apple music library, only the media service songs.I currently have Connect and Connect:AMPs in my home.I am thinking the best way to meet my needs might be to add a NAS, but I do not have any experience with this. Could someone help me to understand what I need to do to p

I’d like to use my existing 9.2.6 theater setup for music via the Sonos app. Can I use the PORT “without” an input device connected (tape deck, record player, etc) as access to play music through (existing) receiver (RCA input connections)? TIA Rob  

Hello - I am having the issue above after setting up a new Spectrum remote UR5U-8780L with my Sonos Playbar.  I used the Sonos app to setup remote control, and everything is working great. However, when I adjust the volume +/- or mute using the Spectrum remote, the volume adjusts but I also get the message “not available” from the Samsung TV.  I want to get rid of that message.  This post from a few years ago describes the issue perfectly and provides a link to FAQ to fix, but the link no longer works - can the correct FAQ link please be provided?”Hello, The message is popping up because the TV is still receiving the IR signal from your remote to adjust the volume, but the speakers are disabled so it's giving an error message of sorts. There are ways to bypass this on-screen message by using a cable/satellite TV remote or a third-party TV remote programmed to adjust just the PLAYBAR's volume but not the televisions. I'd suggest taking a look at the following FAQs to see if you have an

Hi. This may sound like a daft question but do TV channels broadcast in more than one format?What I mean is before I had the Sonos Arc I had no idea what format I was playing as I had no way of knowing.Then before I had added the Sonos Sub Gen 3, the Sonos app was showing as, say, Stereo PCM and finally now that I have added 2 surround speakers it is showing as Dolby Digital 5.1So surely the same broadcast must be broadcasting audio in multi-formats at any one time? 🤔

I have an odd problem where all my Sonos devices in the house are (expectedly) using SonosNet, except for my newest Sonos Fives (which I have configured as a stereo pair). Does anyone have any theories as to why this would be the case? I thought that Sonos devices would prefer/use SonosNet when available, and everything in my house (other than a Move which I know only supports WiFi) does use SonosNet. Is there some kind of device limit for SonosNet? In “Sonos System Info,” I do have 16 devices that list WM: 0 (i.e., SonosNet), and so I’m thinking maybe 16 devices on SonosNet is the limit? But looking online, I haven’t found a reference to device limit. BTW that stereo pair seems to be working fine on WiFi, so it’s not a big problem - I’m just curious.

I have a Sonos Beam connected to my TV via eArc with two Sonos One surrounds as my home theatre system. In addition, I have two Sonos Ones in my bedroom and one in the kitchen, too. Plus, two HomePods in the mix. If I’m watching a program on my Apple TV and then switch the tv off to listen to music from my iPhone’s Apple Music app thru any speaker in my house, the Apple TV insists on to playing the previous tv show thru all the speakers. The Apple TV actually switches the song out for the TV show.  It takes at least 15 minutes to convince the Apple TV to give up control. Sometimes I just want to through the Apple TV out.  Is there anything I have mis-configured?

When playing albums from ‘My Sonos’ in the S2 app tracks keep skipping. Tracks only skip when playing from ‘My Sonos’ . Also I don’t see the HD/UHD flag nor the music source (I.e Amazon) in albums stored in ‘My Sonos’. 

I have a Sonia Beam connected to a Samsung TV through the HDMI ARC port.When the beam starts, or when it has been muted for a period, the sound is distorted and crackles for the first few minutes. After a while it returns to normal so it almost seems like it needs to ‘warm up’. Is this normal behaviour?

I may be wrong on this, but I am sure when I looked through my album list in the music library, I got a grid view of the album names and cover art. Now I get a list view. This using the controller app on Android.Is it my imagination that it used to be a grid view? I can’t seem to find any setting option to toggle between grid and list views.On my iPad mini, I still get a grid view of the albums. 

Every phone, computer, Apple TV, and SVS streamer turned off and powered down yet 1SL was playing music. In fact it’s playing a 67 song playlist which was last thing I was playing but with everything off where is the music coming from? 

Hi, Today I’ve been listening to my Apple Music playlist via the Sonos Apple Music service (NOT streamed via AirPlay 2).I noticed that some songs were louder than others during playback and I know that if I was streaming from my phone they’d be at the same volume with sound check enabled (which it is on my phone).Is there an equivalent function in the Sonos settings that will achieve the same as Apple’s sound check?  If there was I’d not have to keep upping and lowering the volume.CheersWhingbag 

My system is comprised of: a Connect; 4 Ones; a 3; and a Move. The system is "wired" with only the Connect connected with ethernet.  My household has accounts with Apple, Spotify, Pandora, and Tidal playing through Sonos.  Tidal is the primary service I personally use. I've read historical threads in this forum that Tidal lossless files "need a more solid wireless connection" otherwise song skipping and a 'connection to tidal was lost' error message may occur. I have been receiving these errors recently and it finally dawned on me that these errors did not happen until I got the Move. Could it be that my "wired" Sonos mesh network is solid, but including the Move in the same speaker group is causing the errors because the Move's Wi-Fi connection is not so solid? Anecdotally, this seems to be the case as I've had successful Tidal listening sessions with the Move left out of the speaker group, but this is not proof. I am hoping to get a definitive, technical answer. Thank you.

Why don't these ***** make a device that can be used as a PC Speaker? Do they want us to chuck the triangular thing into a ditch and get a proper speaker? Utterly disgraceful -m they care more about here own profits than the user experience. Tell your directors and shareholders that you are on the path tom substantialloss with this self-serving strategy.. Moderator Note: Modified in accordance with the Community Code of Conduct