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I’m having the Arc, sub and 2 sonos surround speakers installed to go with a new LG OLED C1 model. I’ve read many reports of audio dropouts with this setup and older models TVs. Has this problem been resolved? Thanks 

It would seem that quite frequently most of the CBC Music On Air stations disappear, the CBC Radio One stations seem to be unaffected. Specifically I frequently listen to On Air Pacific and use it for my wake up alarm. While I know that I can access this station via TuneIn, there’s two problems with that. Typically when you start a stream from a TuneIn station, they play that loud “Tune IN!” clip at the start akin to Netflix’s launch noise, this is not exactly how I want to be woken up but would prefer a soft fade in of whatever CBC is broadcasting. Secondly, I’ve noticed that when I use the TuneIn stream, not long after we start listening, it will start to suffer from audio drops every 30 seconds or so which makes for a terrible listening experience.If I browse to CBC’s website, the streams missing from Sonos are available so I can’t help but wonder if the Sonos app has a timeout set wherein the music service’s list of offerings loads and this timeout is simply too low or CBC’s respon

Hi,I use my beam sometimes to airplay from my iPad or iPhone to listen to podcasts etc. Whenever I receive a message or calendar reminder the playback pauses and I lose connection to airplay. I then have to reconnect to Airplay and if I get another message it happens again.It’s really frustrating! I have looked around but can’t seem to find a solution. The only way I can stop it is if I put my phone on airplane mode. Do not disturb doesn’t stop it. But this assent ideal as I cant receive any messages.Any help would be greatly appreciated.Thanks Kim

I have a number of Sonos amps and want to use my music library for an alarm. This should be an easy task for engineers to implement. I do not want to create music lists as I takes too much time when I can simply select a genre, album or an artist from my already existing music library.I also don't understand why Sonos closes out requests such as this when the community would like to add comments at their will.To me, this is just a nuisance and reason to move to another product.

I have an LG C1 OLED and everything works with the magic remote, and the Roku remote works when I am settings of the LG, however during normal use the Roku remote will not consistently change volume (it does seem to randomly work every 1 in 20 attempts)Help!?

The Sirius connection has been unstable the past two days. Stream kept dropping intermittently throughout the day yesterday. Today it is continuous. Sometimes it comes back on its own.  But most of the time it has to be started. Multiple error messages result.“Unable to play Real Jazz it is encoded using an unsupported digital rights management system””Unable to play the song is not encoded correctly”“Unable to play the connection to SiriusXM Canada was lost”Connection has always been reliable.  Diagnostic #362697717 

I had this issue pop up a few weeks ago and it was resolved.  This is now happening again.Sonos is asking for an activation code that I cannot get.

Hi.I am just curious why the Sonos app updates so frequently?The app seems to update 2 or 3 times a week!Everything is working okay now after the latest update but prior to that the sound (whether coming directly from the TV or from streaming music via the Amazon Music app) kept sporadically going mute and I had to fiddle around to get it working again.I am currently on Sonos OS S2, Version 14.4 and Build 67127100Anyone else had this problem and by the way it's no fault with my fibre optic internet connection or WiFi !Cheers 🍻 

Can you tell me which one it is and how it compares with Sonos one Sonos move and Sonos roam?

Today I started testing Amazon Music HD, and I see the HD tag when playing music on Beam, I know that Sonos announced that the Play:1 does not support HD, but I know that for example, they work with Dolby Atmos when connected to an Arc. Does the same thing happen when they are connected to Beam?  That is, if I group the Play:1 with the Beam, will the Play:1 play music in HD?

why did Sonos S2 v14.3 drop support for my Connect:Amp? it was happily working with all my other devices until this release. the C:A is hardware version 1.17.3.1-1.1 and has S2 v14.4. It still works in S2 v14.2 on my iPad but not v14.3 on my iPhonei see there is S2 v14.4 on the itunes app store, will it restore support?

Hello everyone, Is it possible to replace the simple HDMI Cable beam gen 2 by a 2.1 HDMI or E-Arc HDMI to get better sound experience ? Thank you

I am trying to add my Sonos Beam to an existing (or new) Alexa group, but it does not seem possible.I'm following these steps:On Alexa, go to devices Select the Group Tap Edit Select the Sonos Beam Tap "Save"When I go back to that group, the Beam does not appear under group devices. If I try the above steps again, the Beam does not appear selected (part of the group). This is only a minor inconvenience as it prevents me from using commands such as "Alexa, turn on lights". Instead, I need to be more specific such as "Alexa, turn on living room lights". However, it seems like a bug with the Sonos/Alexa integration and I wanted to bring this up. Are others experiencing the same issue?

I recently bought a sonos beam and sub after viewing in store I was very impressed. However when using with a LG C9, i am having issues. Basically the volume level is not consistent at all. I used a sound db app to get a rough level playing field across apps and this is what i found.Normal TV Freeview = 50% volume via app.You Tube (inbuilt app) = 23% volume via app. « this is the level i was expecting based on what i normally set the internal TV speakers to.  Spotify (inbuilt app) =  14% volume via app. Spotify (airplay) = 47% volume via app.  I haven’t gone through all apps and content yet but this is really noticeable.  TV settings are passthrough (not difference on PCM or Auto on normal TV viewing) and eARC is on. HDMI CEC is on as well.   Any advice would be greatly appreciated!!  Thanks, Matthew  

I’m looking to upgrade my wall mounted soundbar with the arc. Is the soundbar wall mount bracket compatible with the arc?

Hi there,I’ve had my Sonos Beam 2 since Christmas and it has been working fine until today.I was watching TV and all of a sudden Sonos Beam powered down and I can’t get it back on.I switched power outlets, I tried waiting a couple of minutes and nothing happens.Saw these other people with the same problem:Is there a Fix?How can i get this to warranty and get Sonos switched for a new one?As this problem been identified by Sonos?

My setup:  (all latest firmwares).  100% streaming through ATV4K.  Mainly YouTubeTV, Netflix, HBO, AppleTV+.ATV4K → arcana input.  Arcana eARC out → Sonos Arc.Arcana HDMI out → LG B8 HDMI ARC problem:  when tv is turned off (sleep), when powers back on, ATV audio setting has turned DA off and no sound through Sonos Arc.  If I restart ATV4K, DA comes back alive and sometimes then works perfectly until next sleep cycle or the DA sound is very broken.  Then if I unplug the Sonos arc, it works perfectly.note:  this started between May 2021 and Feb 2022.  I was not using ATV during this time.  Worked perfectly before this time.  Same 8K ultra fast HDMI cables as prior.  any ideas what might cause this.  Appreciate any advice..

Forgive me for my ignorance on the Arc’s capabilities, but after learning that one can basically plug and go with Sonos, I have to entertain this thought and ask if it’s even possible! To be more specific I’m imagining a home theater setup with Sonos Arc in the front as usual, but for funzies, instead of a couple of Ones in the rear, we just throw in another Arc. Can someone shed some light on why this is either a super dumb … or maybe a revolutionary idea? I imagine the Dolby Atmos effects would be amazing... Thanks!

Bonjour,Est-il possible de créer un home cinéma 2.1 avec 1 Sonos Five et 2 One sl ?En gros, puis-je configurer le 2.1 en diffusant par AirPlay sans investir dans une barre son Beam pour l’instant?Merci d’avance de votre retour.

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise. 

While on vacation with a Roam and mobile app will i have access to my music library without downloading music to my phone?

I'll likely be buying an Arc for a 65" TV. The TV will be sitting in a cabinet (that I'm designing) and will be lifted up in front of a window when we want to watch TV. Otherwise we want to keep the view through the window.The Arc will sit on top of the cabinet even when the tv is hidden (so we can listen to music). The Arc will be at the top front centre of the cabinet, and the TV will rise up behind that through a hinged lid. What I'd like to know is what to allow for holes in the cabinet top so I can hide the cables and keep it all clean. As I haven't yet bought an Arc, I can’t tell if the cables come from behind or the middle or left side for example. I don't even know how many cables I'll need. Presumably at least power! The TV will be a 2021 model so have all the appropriate connections.Thanks John   

In regards to the battery installed in the Sonos Move, how many cells are in the battery and is the watt hour rating written on the battery? 

why does my SL chime ascending tone? No alarms set

Does anyone know if my Sonos system will connect to the new Verizon home internet service?