My family of Sonos speakers are connected on the home wifi and so is my NAS drive. Streaming Apple Music plays fine but connecting my NAS drive is a nightmare - it is often not recognised and it randomly skips tracks when playing music stored on it. I have checked - my NAS drive does not have bad sectors. Any other person facing the same problem and is there a fix? Would it help if i connected all speakers to an internet cable? Thanks
NAS drive
Best answer by Corry P
Hi
Welcome to the Sonos Community!
It’s hard to say exactly what’s going on here (at the moment), but Western Digital MyCloud devices can utilise a “fake” music service in order to play your locally stored music on Sonos. Using this service may be the simplest way to bypass the problems you are experiencing.
In the Sonos App, please go to Settings » Services & Voice » Add a Service (under Music & Content) » Search Icon (top right) » My Cloud Home » Add to Sonos and follow the on-screen instructions. When Playing, choose My Cloud Home as the source to browse.
If you’d like help getting it working using the normal Sonos Music Library, please submit a support diagnostic and reply here with the number given and I’ll see what I can find. Thanks.
I hope this helps.
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