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Cannot get beam to play dolby atmos, constantly says Stereo PCM in the app.Running demos on YouTube and content on Rakuten.Tried all options in settings but not changing. Has anyone else come across this problem.Sonos say its the TV and Philips just take away the issue and look into it.TIA

I will be moving to Australia from Canada. I know we have different power cycles and I can use my Sonos equipment on their power but where can I buy the replacement power cords? Thanks for any info.  

I have Apple TV 4K and the Sonos Surround Set (ARC not Playbar). My TV is a Sony Bravia 4K (KD 55X8509C) from 2015.I know that I won't be able to get Dolby Atmos until I either upgrade my TV or buy an HD Fury Arcana.However, when I first got my Sonos set, I could get Dolby Digital 2.0 or 5.1 on Apple TV 4K (on Disney Plus, Netflix etc). Now, everything plays in Stereo PCM. I haven't changed any of the settings. I've used the same content as I did when I got DD2.0 and 5.1.Any ideas? What's going on?

Can an arc be installed vertically? 

Does Trueplay saves after pulling the plug of Sonos Arc? Or a retuning is required?  Asking the question as I had pulled the plug to switch my sonos arc off to reset it to “reactivate” the airplay. The app still shows the trueplay has been set though.  Thanks! 

Hi there.I use my Sonos Amp as a multimedia amplifier, it is connected on my TV through HDMI ARC and it works pretty well, it auto plays the TV when it detects the HDMI signal. In some occasion I would like to use a bluetooth headphone directly connected to my TV and stop using the Sonos Amp.How is it possible to temporary stop the Sonos Amp?

I am trying to add a Roam to my system.My S2 app tells me that it needs to be udpated, but when I “update sonos app”, it takes me to the Play Store app page.  I have the latest version.When I select “More Information”, the help pages refer to OS 14.0.  That version is not in the play store available to me.As a result, I am not able to install my Roam.  Please advise. 

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?

Hello all!i bought ARC + SUB + 2x ONE SL and they works as surround system.Few months ago i added to my system 2x Sonos Move. I’m not able to configure them as an entire sound system. i would like to watch tv (using Move so that i can take them on my sofa) or listen music in all the living room. I’m fighting with the app, removing/adding rooms, no way!someone with my same setup?best regards 

Is there any way to have different levels of surround volume when streaming Atmos and normal stereo tracks?  At present I listen to music with my rear speakers set to ‘full’ and the surround volume set at +5, however, when I’m playing atmos mixes the music becomes unbalanced as I’ve gone from essentially 2 stereo speakers turned up a bit to the surround channels overpowering a different mix.  if there isn’t a workaround then what’s the possibility of a separate option to be added so that atmos music surrounds can default to a different volume than stereo ‘full’ surrounds? I know it’s a minor thing but it’s quite annoying to have a mixed list and have to alter levels for individual tracks manually, especially as there’s no good way to not play atmos versions when there are any. 

Hello,I’ve noticed a few moths ago that crossfade doesn’t work anymore, whatever the streaming service I use: Qobuz, Bandcamp, SoundCloud…My setup:Sonos Connect (2nd generation) Sonos OS: S2 App version: 13.4.1 Hardware version: 1.17.5.5-2.1Could someone help me fix this?

Can't figure out why I can't find SiriusXM Love, Channel 708, anymore. It exists on the SiriusXM app, and until three days ago, I could stream it through Sonos. Not anymore. It's not even in the channel lineup. To be clear, I can play it on my phone through the SiriusXM app, but not using the Sonos app and therefore not through my home speakers. Any ideas?

I am using the Sonos SL for rear’s with my Sonos Arc, but I don’t get a lot of sound out of  the two SL. Can this be improved.I am using the system for tv and sometimes for music..

himy play:5 will not connect to S2my play:5 will not connect to S1my play:5 will not do anything i bought it to do.diagnostics: 901210391just like apple, software updates are forcing me to return and buy something new and possibly, in 3-5 yrs time, it will do the same with those products i havent purchased yet. not great beahviour so will be moving from Sonos. in the meantime, could someone from Sonos get back to me re. connectivity of said play:5 (dead play:5) etcthanksLaura

HICan I pair the sonos Beam (1gen) as a stereo pair with the Sonos one SL (gen2) duo Speakers? Kind regards, Georgdy

Hi, can i use my Playbase for making an home theater system with 2 in-celling speakers and a sub, all from Sonos?

Hello,I realize this question has been asked a bunch before, but to be sure of my situation I’m hoping to get some help with what I want to achieve.  Not the most technically savvy person, so hoping to get some guidance.We have a multi-Sonos speaker home and in the living room, have my old B&W speakers connected to the Connect: Amp. We also have a Marantz 2230 that we use specifically to listen to vinyl on our Technics SL-1710 turntable.  I want to bridge everything so that we can play records and hear them on the B&W’s, as well as the rest of the Sonos speakers throughout the house - as well as just listen to the turntable in the sweet spot in the living room via the B&W’s.Is this do-able?  If so, is some kind person here able to detail the connectivity process in order to make this happen?  I understand this will require a preamp. Beyond that, just curious to know about connections and such. Appreciate anything you can tell me.Thanks!Steven 

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

I have just purchased the beam, trying to connect it to our TV with the HDMI arc port, but for the last hour and a half the app has stayed on the connecting page. Any ideas on what's wrong?

Since last Sonos update, my favorite TuneIn radio station doesn’t work anymore. It keeps playing ads.The radio plays well in the TuneIn app or Website.I tried adding the stream directly from http://blvd.fm/radio/live/ with no luck.I used to listen to this stations for weeks before it suddenly breaks last week after I updated to the latest sonos app on my PCThanksPhil

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

Hi, Playbar (and surrounds) worked perfectly with my old LG TV. Now I am having problems with my new LG C1 TV with WebOS 03.21.05. I can get the sound out from the speakers but not able to control it with the Magic remote. I have to control the sound with Sonos mobile app. Question: How do I set up and control Playbar + surrounds with the Magic remote when having LG C1 TV with WebOS 03.21.05? All the quides seem to refer to older versions of LG/WebOS which have the Device Connector. 

I can't upgrade my Sonos One SL, every time it says impossible to upgrade on my iPhone application (I have the latest version of Sonos on my iPhone), and on the other hand the speaker keeps disconnecting and you can't connect it.

Greetings, I am preparing to set up a completely new TV room and I could use a small piece of advice.  First details, then a couple of questions for anyone willing to help . . . -TV (Sony A80J) is being delivered later this week-Sonos (Beam Gen2, Sub + two S:1s) is sitting in boxes currently, will be connected via eARC-Ancillaries will also be tossed into the mix:  Sony BRP, Dish Satellite Receiver + OTA antennaeQuestions:-Which should be set up first, the TV or the Sonos system?-Should I connect everything & plug into electric outlets prior to setting anything/everything up?-Any particular pain points or cautions that would be good to know?-Also, is there any value in allowing the TV to do its thing sound-wise along with Sonos?  The TV has decently good native sound (or so I’m told) and I guess I’m wondering if allowing the TV to emit sound along with the Sonos equipment offers some extra “oomph” or if it is best to just forget about this idea?For what it’s worth, I will be using