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Play 5 gen2 - loosing connection again and again

  • April 1, 2022
  • 2 replies
  • 109 views
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Hi, my play 5 gen2, keeps loosing its connection. 

I can´t reconnect to it without resetting it (power off).

I have tryed turning off automatic update, as i thought it might crash/dump the connection somehow. 

 

I use the app, to set it up, but often it cant find the play5, even after “power off”, io have to retry the setup process several times. 

When reconnected, it keeps up the connection for 1-3 months, then it looses connection again. 

 

It´s placed under the seeling, 2,7m above the floor.

 

Any tips? 

Best answer by Airgetlam

Sure sounds like a network issue, and not an issue with the Sonos.

I’d try a simple network refresh, by unplugging all Sonos devices from power, and while they are unplugged, rebooting the router. Only once the router comes back up should you plug the Sonos back in.

If that doesn’t work, take a look at the wifi interference FAQ, there may be something there that might help.

Just as a note, it’s ‘lose’, not ‘loose’. 

 

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2 replies

Airgetlam
  • Airgetlam
  • Answer
  • April 1, 2022

Sure sounds like a network issue, and not an issue with the Sonos.

I’d try a simple network refresh, by unplugging all Sonos devices from power, and while they are unplugged, rebooting the router. Only once the router comes back up should you plug the Sonos back in.

If that doesn’t work, take a look at the wifi interference FAQ, there may be something there that might help.

Just as a note, it’s ‘lose’, not ‘loose’. 

 

Bruce
106rallye
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  • 106rallye
  • April 1, 2022

Just an addition: your not "resetting”but just "rebooting”. Resetting would require you to do the set up all over again and is not advised by Sonos under most circumstances.

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