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When I have my laptop connected to my Sonos system and I try to switch the sound to my AirPod pros, my lap top tells me that the AirPods are connected but the sound continues to come out of my Sonos one’s instead. How do I fix this? I’ve killed the Sonos app on my laptop but it doesn’t change anything. 

I just installed a Beam (Gen 2) and I can not get my Xfinity XR15 remote to connect to it.  In fact; I can not get ANY remote (total of 9) in my house to work with the Beam.I’ve tried moving the Beam to different locations and making sure there is no light hitting the IR sensor.  I’ve tried re-pairing to my TV and while I can get sound thru the Beam I can not get my remote to control it.  I’ve tried standing right in front about 3 ft away with every remote in my house and going through the setup process but none of them are working.  Obviously, I’ve made sure the batteries were all good on the remotes too.I can control the sound with the app on my phone but that is pretty inconvenient. I replaced a PlayBar that was working with my TV and remote with the Beam but at this point I’m about to pack up the Beam and send it back unless someone has a suggestion.

Hi all , my new TV that I've bought has an eArc hdmi socket , would I benefit connecting my beam gen 2 to the eArc or just the normal arc ? I only have Sky+ hd , many thanks 

Do I have to use the Sonos Sonance speakers or can I use 2 pair of SONANCE - VP64R I am a Sonance dealer

Surround sound speakers, both play 1s, one of which does not stay connected. Same distance from beam. Left side goes in and out of connection. What gives? Wear and tear of product? Tried everything, talked to customer service, diagnostic reports. Nothing worth noting. Sonos app displays “?” for LS. Any suggestions/ guidance? Ty

Sirius has been dropping the stream sporadically all day. Error is unable to play song not encoded properly.  Sometimes it comes right back others I have to start it. It’s always stable most of the time.  

Hello,Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

Just bought a Beam Gen 1.  Connected it though the Arc HDMI port as the tv recognizes it.  The tV speaker doesn't emit sound anymore as it's using the Beam. No sound through the Beam.  The Beam plays music though through the Sonos and Spotify apps.   When I do the true play test it works and chimes.  What am I doing wrong?

Hi Sonos Feature Teams,with your ongoing focus on content (such as Sonos Radio HD, Curated Playlists) it would be really cool if you could partner with Roon (more than just being compatible with Roon as endpoints) in order display their rich content (album reviews, band information, lyrics, AppleTV app TV:Remote, recommendations, enhanced search, additional album art, etc.) for us music lovers. As the Sonos speakers are already in the home network, there would be no need for a local Roon Core but only a cloud-service integrating into the Sonos App (and support for more end-devices like AppleTV, FireTVStick, SmartTVs,...) would be needed. This would really enrich the user experience - at least I would be willing to pay a subscription fee for such added value. Please contact me if you want to hear my ideas.Roon Review: https://www.headphonesty.com/2021/05/introduction-to-roon/

An odd problem I cannot solve. Kitchen and office speakers both have morning alarms set for 06:45 to play radio with no time limit. They randomly ungroup so this best way, but when I come down they are not synchronized so I group them manually, have my breakfast in the kitchen then go into my office next door to work. However, at exactly 11:00 every morning the speakers ungroup and turn off the radio. Neither of the alarms, as I say, have a time limit. What is so special about 11:00am? Phil

Hi allI’ve recently purchased a Sonos Arc + Sub (Gen 3) and am new to the community here.The Arc is connected via eARC my Sony Bravia A80j and my Apple TV is connected to the Enhanced HDMI port.My TV is set with Audio Passthrough to AutoWhen I play content on my Apple TV that is labelled Atmos my Sonos app shows Dolby Atmos is being played on the bar - Perfect. This is the same for the Native Android TV apps.My confusion comes when I play non Atmos content like 5.1Using the native Android TV apps (Netflix & Disney+) the Sonos app indicates the Arc is playing Dolby Digital Plus 5.1Using the Apple TV apps the Sonos app shows the Arc is playing Multichannel PCM 5.1Can anyone out there please advise the difference and which is the best format. Thanks so much in advance for your responses.

I rearranged my room and now my system has moved around. Turns out my new iPad is not supported after over a year now and seems their list says will never be supported, so I cant re-tune the system. But why can I not enable or disable the current Trueplay tuning? I know this was a feature in the past so android users could at least toggle it. Does anyone know if there is a way to disable it? The software side of Sonos keep falling down hill every year it seems. Promised features never come along, and device support gets worse. Just sell us a $10 mic to do the tuning ourselves or use the Roam to handle it. 

I linked my beam to the app and it connects easily, but once I've hit done it then doesn't show in the app. I tried factory resetting 3-4 times and relinking and it the same, even tried linking with an Ethernet cable and still nothing in the app. Im lost??Anyone had this problem and have a solution?

I have a cheap Walmart TCL Roku TV.  I can control volume and turn tv OFF through the Sonos.But I can’t turn the TV on or operate the tv menu etc.The Beam blocks the TV IR.I should in theory be able to control everything through the BEAM correct?  It’s weird that I can turn the TV off but not otherwise control the TV (other than the volume)

When I use my turntable, I only get sound from the left speaker in Stereo Mode but I get sound from both speakers in Dual Mono mode. How do I fix this so I get sound from both speakers in Stereo Mode? Thanks!

Hi, i’ve just bought a new Sonos Home Cinema System with ARC soundbar, sub gen 3 and two One SL surround and the connection is via HDMI eArc port. Very simple to setup.I’m very impressed about the sound of this home cinema system.I came from a very old Bose lifestyle 18 series III so… I’ve only one thing to ask that i don’t understand and it’s about the ability to control the soundbar volume via the Samsung remote also when i play music via Sonos Radio app or others services on my iPhone. Never tried to connect The Sonos ARC via toslink adapter but if you say that it will work this way i will try to connect via the hdmi/optical adapter in the box (i don’t care about loosing dolby atmos)My Tv is a Frame 55” (2021) with solar cell remote that can handle volume up and down without problems (i only see + and - on tv instead of numbers).Thanks in advance for your replies

Hi I have just setup a connect to my Samsung 550 soundbar via a fibre optic from my tv to a splitter and connect to the splitter then on to my soundbar. Works great only problem is the soundbar is capable of a lot more power than it’s getting from the connect. Is there anything I can do? Thanks 

Im sure this has been covered so sorry if it's a repeat question but I genuinely couldn't find the answer I was looking for . I have had a stereo pair of play 1s for a while and been really happy with them but I wanted to watch YouTube on TV and play music through my play 1s. So I I've just introduced a beam, to connect to the pair of 1s. Here are my questions 😁 If I group them all together, I'm assuming they are no longer playing in stereo? (I need to group them if I want to use them with my YouTube music on my TV) My play ones are beside my TV and I'm unable to move them for surround sound, would I be better just using the beam for Movies without the play 1s? If I just want to steam music from my phone, can I have a separate group just to use the play 1s as a stereo pair without the beam and if so how? Thanks. 

I hooked up my cable box by HDMI into Onkyo NR 585 receiver, then HDMI into my TV. From my TV I hooked up my  ARC Sonos Beam/Ones through ARC connection.  I have speakers hooked up directly from my receiver and Sonos speakers out of the TV arc. Sound has a delay from the sonos speakers vs. receiver speakers. Any suggestions on how they can be synced together for sound without the delay???? Thanks! 

Hey. Noob here.  in the process of building my house and am gonna add some Sonos to the equation.  i want to run2 speakers in my bedroom and 1 in my ensuite off the same Sonos amp.  i want to have the ability to listen to either (2)bedroom or (1)ensuite or all 3 at the same time. They will be on the same zone and don’t need to listen to any other audio sources separately.  is there any way this is possible using the balance L&R on the EQ? or in dual mono?  my other option is a dual volume control and just turn down one or the other when I don’t want it In use. Open to suggestions.  thanks.  

I have 4 Sonos Amp, Two are connected to a TV in my bedrooms, and other 2 are for background music in my living and kitchen.Can i use this setup to play multiroom?Can i play music without switching on TV?Can i Also integrate my Marantz to this setup for Multiroom? 

I have a sound system with playbar, sub and speaker. Everything was working well and recently I changed the TV. When I reconnected the playbar the sub and the speakers, I noticed that the sub and surround speakers were no longer working. When I looked in the app, I no longer saw the sub and surround speakers. So I restarted the sub to reconfigure it. Everything semms to works well and when the application tells me to wait during the pairing of playbar and sub. And suddenly a message appears''There was a problem adding your sub. Check your network connection and make sure your product is turned on. ''The same thing happens with the surround speakers. I don’t understand because I’m able to play them individually.So right now I only have playbar that works for the TV. It’s impossible to connect the others. But everything worked well before. Can someone help me?

Hello everyone,It's quite a while (3 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music.I've sent the diagnostic within few minutes from the last episode, half an hour ago:While stopped: 355598335Right after back to life: 287696964 The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s). I would really like to have a contact from Sonos support through this forum since there's no way I can get in touch during the working hours. Thank

Hello,For the past few days my sonos Beam (gen1) has not worked with my tv (samsung QLED 2021).For 1 year everything has been working very well with the eARC output then overnight nothing.. I tried everything, no way. The only solution is to plug it in optically.Do you know where the problem comes from? Thank you

Hello All,  I just placed order  of two sonos play 5 , although I logged into my account while ordering , but I had wrong email address in the shipping address , I did not receive email with the order number , I also do not see any order under my account . How do I fix this issue ?