This morning I noticed the desktop app on my PC is empty:
On my iPhone its fine, but for some reason today the desktop app is empty. The PC has just been rebooted and the problem remains.
Answered
Desktop S2 app shows no players
Best answer by controlav
Showing no players is weird, because if it cant find any players on startup it will refuse to run. So in this case it started up, must have found some players, then at some point those players dropped off the network. Which is pretty hard to do unless the PC switched to a network frequency that the router screwed up (or it jumped subnets), and that is definitely possible when using a WiFi extender, as the OP is. Sonos do not support WiFi extenders. Recommend switching to a (properly configured) mesh system.
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Try rebooting your router and making sure your PC is connected to the same network as your Sonos system.
+24Is your PC using WiFi? If so ensure your WiFi network is marked as Private. A Wifi network marked as Public network will not work.
If all else fails, try my PC app (see profile).
I’m frankly sick of this entire SONOS run around. Stability is a thing of the past.
The PC is direct wired to a WIFI extender, the extender is connected over WIFI to a central modem.
This has been running fine for ages, today for some reason I look at my desktop app (which runs all the time and I rarely reboot the PC) and the app is just empty, no devices listed whatsoever.
Man, nothing works any more, everything is just fiddle/hack/reboot/tweak 24/7.
Please see my post : https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346
+24Showing no players is weird, because if it cant find any players on startup it will refuse to run. So in this case it started up, must have found some players, then at some point those players dropped off the network. Which is pretty hard to do unless the PC switched to a network frequency that the router screwed up (or it jumped subnets), and that is definitely possible when using a WiFi extender, as the OP is. Sonos do not support WiFi extenders. Recommend switching to a (properly configured) mesh system.
I heard the claim about WiFi extenders and it is just confusing as hell.
The base station modem and the extender, each use the same SSID, so devices will establish connections with whichever of the two signals (they are on different RF channels) is strongest.
This is how it was all setup a few months ago and I was valuably assisted by several people, see this thread as it explains the setup in more detail.
OK This is half resolved. I had a ROAM linked to two players (this was done a day or two ago) and I recall that ROAM can’t be linked like that for some reason (it lets you but sometimes warns you).
So I unlinked the ROAM (using iPhone) and the desktop app woke up, in the app I now see the ROAM and nothing else!
A few days ago devices reappared in the desktop controller but none of them can connect to external music source. The Roam can be played but none of the players from the desktop or the phone app - great system guys!
+18You seem to be using an unsupported set up. Why not try to sove this by cable connecting one of your players (not a surround or sub) to your router?
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