Hi all
I was wondering if any other users have experienced issues since the new Play:1\Play:3 firmware was introduced?
I was recently able to access my music and update the libraries without problem. Since updating the firmware on my 2xPlay:1 and Play:3 system, I have been unable to update my music library which is held on a very old NAS drive (WD My Book Live). Nothing has changed in terms of the NAS drive settings, and it is so old that there has not been a firmware update for several years. The only thing that has changed is the firmware update to the Sonos speakers. From a cause and effect perspective, the only change has been the Sonos firmware (SoftwareVersion 67.1-27100, SoftwareDate 2022-03-10 17:01:21.399337).
The drive is viewable as normal via Windows Explorer and iTunes. Sonos support suggested it is an SMB issue, but it wouldn’t follow as it has worked before this firmware update. They have asked me to contract Western Digital to see if there is any way to change the SMB settings of this very old NAS drive (there are none in the dashboard). I’ve been around long enough to know what WD are going to say. There has been no firmware update for several years, and I have never changed the settings. I have asked the question to WD nonetheless, …
Prior to contacting Sonos support, I was still able to play tunes in the assigned library but not update it to play the recent additions. Sonos support asked me to remove the assigned library mapping, and I’ve since been unable to map it back. I’m not able to map to the NAS drive using the Android app or Windows (S2 app). Moreover, one doesn’t need Windows to access the Sonos app, and everything could be setup and controlled by Android, which eliminates the issue of it being down to Windows settings.
During the numerous support sessions, the Sonos system can connect to the NAS drive and create a library from a test folder of around 10 tunes, but not one of over 100, never mind the 20714 that I have (that was working fine before).