In looking at my profile there is a Playbar that should be removed. It was sold with my house some time ago. Is there a way to remove this item from my account?
Answered
Remove old Playbar from my account
Best answer by Airgetlam
Essentially, the only way that gets removed from the “owned” system on Sonos is when someone registers the device under their own profile. I’ve got several “BRIDGES” and an odd PLAY:5 gen 1 that failed on my account, but I was careful when I donated the PLAYBAR to do a full reset on it, so the new recipient had to install it on their own account (Which I eventually needed to help them with, but that’s another story).
To the best of my knowledge, that is the only way that that db can be accessed, as far as I know, there’s not a way for CS to change the data.
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Essentially, the only way that gets removed from the “owned” system on Sonos is when someone registers the device under their own profile. I’ve got several “BRIDGES” and an odd PLAY:5 gen 1 that failed on my account, but I was careful when I donated the PLAYBAR to do a full reset on it, so the new recipient had to install it on their own account (Which I eventually needed to help them with, but that’s another story).
To the best of my knowledge, that is the only way that that db can be accessed, as far as I know, there’s not a way for CS to change the data.
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