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Plex: "Unable to play "[SONG TITLE]" - unable to connect to Plex"

A

Within the last 2 weeks I have bumped into a very frustrating issue. I use Plex to access my stored music on my home media server. It is all ripped as Apple Lossless (M4A). I can login to my collection via the Sonos / Plex service, see all music artists, etc. However, when I attempt to play a song, nothing happens and I eventually see a message: "Unable to play "[SONG TITLE]" - unable to connect to Plex"

I have tried to following steps:

  • Reboot modem and switch.
  • Logout and reauthorize Plex service
  • Double checked all setting in Plex server and confirmed Remote Access

Yet, I am still unable to play any music.

HOWEVER, if I use Plexamp (or the Plex app) and then select one of my Sonos speakers to play, it does work.

I have called Sonos support twice, and first-level support is unable to offer any fixes other than the steps already followed. I am also being told that I will receive and email to coordinate a second-level support call, but the email never comes.

Any help or ideas to solve are MOST appreciated.

 

Best answer by Corry P

Hi @Abrailo 

Thanks for your post!

This seems identical to this post:

As I mention there too, I am still able to access my Plex server from within Sonos, so whatever is happening isn’t affecting all Plex users.

As you’ve already been in touch with technical support, all I can suggest is that you wait for the call-back - you have entered a new queue, and it will take time for our level 2 technicians to get round to you.

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2 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8648 replies
  • Answer
  • April 18, 2022

Hi @Abrailo 

Thanks for your post!

This seems identical to this post:

As I mention there too, I am still able to access my Plex server from within Sonos, so whatever is happening isn’t affecting all Plex users.

As you’ve already been in touch with technical support, all I can suggest is that you wait for the call-back - you have entered a new queue, and it will take time for our level 2 technicians to get round to you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Belly M
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  • Belly M
  • 1747 replies
  • April 18, 2022

If not already done so, a reboot of your “Home Media Server” would be a good idea although suspect this is something to do with Plex’s own servers.

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