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A year or so ago I got my system setup to work, eventually….then moved, so ended up with a new router. Now I can’t get it to work no matter what I’ve tried (router settings, restarting Plex, etc). Plex is running on the My Cloud NAS, and everything works great from Sonos, I can see My Cloud as a source, play from there, etc. I can see both the HD and the Sonos speakers in my Network Folder on my laptop and they all have the same subnet. But not matter what I do I can NOT get the Plex server to ‘see’ any Sonos speakers when I try to Cast using the Players icon at the top (this part used to work).

I feel like this must be a gateway thing, but it seems set up right, UDP is enable, it doesn’t appear to be NAT issue.

Any ideas? I am also posting in Plex, but thought someone here might know something.

Thanks.

Obviously you need a plex pass to link your Sonos Account/Household to the Plex App, so have you tried unlinking your Sonos Account from Plex and then tried setting it up again? You should be able to do that at https://www.plex.tv in your account settings.

 

Thanks for your response. Yes, I have the Plex Pass. That link is what isn’t working. Nothing comes up in the Players icon menu, which is I think normally how one enables the Sonos support. It should show up and then you login. I’m starting to wonder if my router has blocked it, I did see menion of that here:

https://forums.plex.tv/t/can-play-plex-from-sonos-but-not-cast-to-sonos-from-plex/554244/3

But that’s the problem really, it is hard to say if it is a WD, Plex, Sonos, or router issue.

So did you unlink/delete the ‘existing’ Sonos Household in your Plex account? Also perhaps enable UPnP on your router (just as a temporary measure) to see if that gets it working for you.

UPnP is enabled. I did delete it from Authorized Devices, is that what you mean? And if not, how do I do what you mean?

UPnP is enabled. I did delete it from Authorized Devices, is that what you mean? And if not, how do I do what you mean?

It’s been a while, but if my recollection serves me correctly, you need to goto your online Plex account and unlink/remove it there and it then allows you to re-link a Sonos system again through the Plex App. I don’t currently have a plex pass to check things, but there’s definitely a way to remove/unlink the sharing agreement on the Plex side and setup the connection again.

Ah I found it, it’s off subscriptions/other services in the online account. See screenshot:

 

Yeah, I had done that, but unlinked and re-authorized anyway, still the same. This is all I see in the Player menu

 

Perhaps see if this Sonos Support document assists:

https://support.sonos.com/s/article/3405

If not, I would perhaps speak to Plex Support and see if they can maybe assist.

Thanks for your help, I’ll try them next.

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