Beam causes my whole system to shut down

2 replies
62 views

It’s random, happens 2-3 days a wek, but the addition of a Beam 2 seems to have created this issue.

Hisense U7G

Beam 2

Apple TV 4K

Before the Beam it never happened.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @colinetheridge1

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

What exactly do you mean by the “whole system to shut down”? Do you lose power to everything?

"Receive with simplicity everything that happens to you." - Rashi

Corry PAnswer

Sonos Staff

Hi @colinetheridge1

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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