Answered

disconnect from wifi

  • 21 April 2022
  • 1 reply
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I have an Arc, Sub, 2 One SL, and a Boost. 2-3 times per week (that I’ve noticed) Sonos disconnects from my WiFi. I know my WiFi is alive as I work from home and am always connected. I usually notice when I ask Alexa a question and my Arc doesn’t respond. After a few minutes, everything comes back alive. Today I noticed a disconnect and I saw my Sonos devices connect thru the app. 
 

Are there any logs that I can check to determine if it’s a problem with my Boost, Arc, or my WiFi?

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Best answer by Stanley_4 21 April 2022, 21:53

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Userlevel 7
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When you first notice it you can submit a diagnostic to Sonos and request they look into it. I think you have about 15 minutes of logs in the diagnostic.

 

You might try setting static/reserved IP addresses for your Sonos devices, it may work to solve the issue and is faster than sending in the diagnostic. See your router’s DHCP page for this task.