Skip to main content
Otellofelix
Trending Lyricist I
April 18, 2022
Answered

Pop sound from sub 2 minutes after off

Hi everyone. First of all I beg excuses for my english.

My room has the following configuration: two stereo Five’s and a Sub (gen 2). Five’s are new. The sub is a refurbished one bought on Sonos site in december ‘21.

The sub performs correctly. But two minutes after stopping music reproduction, you can hear one single soft “pop”. This happens also when the Sub is off (flashing green light).

Is it normal?

Diagnostic report 1879570162

Thanx!

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
April 19, 2022

Hi @Otellofelix 

Thanks for your post!

I believe you’re just able to hear the Sub powering it’s amplifier down to save energy - nothing to worry about. This is considered normal behaviour, as long as it is quiet. If it gets louder, please give our technical support team a call.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

8 replies

Corry P
Corry PAnswer
Sonos Staff
April 19, 2022

Hi @Otellofelix 

Thanks for your post!

I believe you’re just able to hear the Sub powering it’s amplifier down to save energy - nothing to worry about. This is considered normal behaviour, as long as it is quiet. If it gets louder, please give our technical support team a call.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
OtellofelixAuthor
Trending Lyricist I
April 19, 2022

Dear Corry, thanks s lot for your reply.

I figured this was the reason but I needed confirmation from a technician!

Massimo

nik9669a
Senior Virtuoso
April 20, 2022

Hi @Otellofelix 

Thanks for your post!

I believe you’re just able to hear the Sub powering it’s amplifier down to save energy - nothing to worry about. This is considered normal behaviour, as long as it is quiet. If it gets louder, please give our technical support team a call.

I hope this helps.

Is 2 minutes standard across all mains-powered amp/speakers, @Corry P ?

Corry P
Corry P
Sonos Staff
April 20, 2022

Hi @nik9669a 

Is 2 minutes standard across all mains-powered amp/speakers, @Corry P ?

The documentation says 3 minutes, and this is normal for most mains-powered speakers. Home Theatre setups will take up to 13 minutes to power their amplifiers down after the TV signal has stopped.

There’s more info on our Sonos Power Consumption While Idle help page.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    nik9669a
    Senior Virtuoso
    April 20, 2022

    Thanks @Corry P 

      OtellofelixAuthor
      Trending Lyricist I
      April 20, 2022

      So, excuse me Corry P, my sub makes this noise after two minutes… there something wrong?

      Thanks again.

      Corry P
      Corry P
      Sonos Staff
      April 21, 2022

      Hi @Otellofelix 

      I had presumed you were estimating 2 minutes, but I see no signs for concern in your diagnostics - as long as your Sub isn’t powering-down during playback or something, I wouldn’t worry about it too much.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        OtellofelixAuthor
        Trending Lyricist I
        April 21, 2022

        Hi Corry P, thanks a lot again!

        Anyhow, when a software update is available I will do it right away!

          Terms & ConditionsAccessibility statement