Sonos One hangs up like a broken record

  • 25 April 2022
  • 2 replies

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After the latest Sonos update, my gf unplugged the Sonos One during the update thinking it was something wrong when thr led started to blinking and now the speaker makes a strange electronic sound and hangs up (almost like a broken record), and doesnt play any further.

I have tried to factory set the speaker without any luck.  

Have never experienced this before.
Diagnostic: 35527183


Best answer by John B 25 April 2022, 10:21

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2 replies

Hi. You could try:

1. Power off the Sonos One. Leave rest of system on.

2  Uninstall the Somos controller app and then install it again from the relevant app store. Choose connect to existing system..

3 in the app Settings,  go to System Updates and select  Check for updates. Update if necessary. Check system is working.

4. Factory reset the Sonos One as you power it back on. Add it to system and check for updates again. 

In case you need it, here is the link on how to factory reset that device.