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Answered

Static noise (similar to tinnitus) from playbar

  • April 25, 2022
  • 2 replies
  • 739 views

Hello,

 

I bought my Sonos (5.1 with 2 play3) 5y ago from the UK and all has been working great.

However, for a few days now, I started hearing this static noise from the playbar. I don’t hear it when sound is on, but when Tv is off is like having a constant tinnitus in the ears.

 

  1. How can i get rid of this. Diagnostic: 1899576103
  2. I now live in Japan (since 2018), which support yo contact if i bought the system in the UK.

Thank you

Best answer by ratty

It’s most probably the internal switched mode power supply that’s developed a fault and is vibrating at high frequency. There’s a history of Playbars suffering from this. Sometimes a mechanical shock can set it off.

The best thing is to phone Sonos Support. 

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2 replies

ratty
  • Answer
  • April 25, 2022

It’s most probably the internal switched mode power supply that’s developed a fault and is vibrating at high frequency. There’s a history of Playbars suffering from this. Sometimes a mechanical shock can set it off.

The best thing is to phone Sonos Support. 


buzz
  • April 25, 2022

The power supply noise is mechanical. The noise will become louder as you approach the bottom left rear of the unit.