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Answered

Sonos One Repeat Fails, Queue Clears

W
  • W7TR
  • Contributor I
  • 2 replies

I have used Sonos for a long time and, previously, would set an Amazon Music playlist to repeat overnight via my Play:One, i.e., ocean waves.

Once I upgraded to Sonos One, the playlist fails to repeat and the queue clears itself as if it never played.

I phoned Sonos support and the tech observed that a track which was fast forwarded to its end repeated. They “taught” me to use the repeat function and closed my case.

The internet and power are fine, btw.  Software is 14.4.  

Any ideas?

 

 

Best answer by Ken_Griffiths

W7TR wrote:

Thanks for the replies!
 

 I have both tried rebooting and repeating single tracks without change in problem state, unfortunately.

Finally, no, the support tech did not comment about uptime or bother to look at diagnostics though I have sent them.

As @ratty mentions the queue should not clear itself unless the device is rebooting, or it’s perhaps cleared by a user, or other 3rd-party App etc. So perhaps keep an eye on that.

I’ve just tried the Sonos single track replay function here on a Sonos One (stereo pair) using a song from Amazon Music and it seems to be working okay. 

Maybe try a different non-overlapping wireless channel (1, 6 or 11) and see if that makes any difference.

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5 replies

Ken_Griffiths

I would first perhaps power-cycle the speaker and setup the ocean waves track, to repeat a single song (or to replay the queue - whichever you require) and simply try again and see if that brings about success.

ratty
  • ratty
  • 31402 replies
  • April 14, 2022

Did the Support tech comment on how long the One has been up and running? It sounds like it could have rebooted.

W
  • W7TR
  • Author
  • Contributor I
  • 2 replies
  • April 16, 2022

Thanks for the replies!
 

 I have both tried rebooting and repeating single tracks without change in problem state, unfortunately.

Finally, no, the support tech did not comment about uptime or bother to look at diagnostics though I have sent them.

Ken_Griffiths
W7TR wrote:

Thanks for the replies!
 

 I have both tried rebooting and repeating single tracks without change in problem state, unfortunately.

Finally, no, the support tech did not comment about uptime or bother to look at diagnostics though I have sent them.

As @ratty mentions the queue should not clear itself unless the device is rebooting, or it’s perhaps cleared by a user, or other 3rd-party App etc. So perhaps keep an eye on that.

I’ve just tried the Sonos single track replay function here on a Sonos One (stereo pair) using a song from Amazon Music and it seems to be working okay. 

Maybe try a different non-overlapping wireless channel (1, 6 or 11) and see if that makes any difference.

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W
  • W7TR
  • Author
  • Contributor I
  • 2 replies
  • April 26, 2022

Thanks for the response, Ken.  

 

Here's my final bit of info concerning this issue: after the behavior occurs once, if I awake in the middle of the night and start a playlist again, on repeat, it will happily play as designed into the morning.  

 

So...I put my play:one back into commission, same wifi/playlist/power source, and...no such problem occurs.

 

As a result, I've repurposed my One as a theater surround.

 

Chalking it up to ghost in the machine though I still wish that support would have wanted to look at a diagnostic.

 

Thanks again.

 

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