Skip to main content
Answered

Sonos rooms/devices missing from Mac app, but present in mobile app

  • May 4, 2022
  • 2 replies
  • 401 views

I have multiple Play 5 (Gen 1) and have a weird issue where one of the rooms shows up and plays from my iPhone but on my Mac I only see 2 of the rooms.  All the devices are indeed listed in my account online.. how do I get that the room on my Mac controller

 

 

CJ

Best answer by Airgetlam

That sounds like a network issue. All the app is doing, no matter where it is installed, is reaching out across your network to see which devices respond.
 

Is there a possibility that you’re running a mesh network, which is using multiple subnets? Sonos can’t see across them, so all the Sonos devices need to be on the same one. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Airgetlam
  • Answer
  • May 4, 2022

That sounds like a network issue. All the app is doing, no matter where it is installed, is reaching out across your network to see which devices respond.
 

Is there a possibility that you’re running a mesh network, which is using multiple subnets? Sonos can’t see across them, so all the Sonos devices need to be on the same one. 


  • Author
  • Contributor I
  • May 4, 2022

@Airgetlam actually I just rebooted my mac and they all came back… yes mesh but same subnet… thanx for the idea though!