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Eero 6+ with mixed S1 and S2 components not working

  • 4 May 2022
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I have 6 S2 components and 4 S1 components, new Eero 6+ (3 pack) gateway wired via Ethernet to one S2 component, all the rest are wireless (as directed by Eero support).  Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name.  Works for a bit then the S1 app says ‘could not connect to Sonos’ first when trying to control an S1 component, I keep trying, then it fails completely and all zones are gone and no Sonos network detected, not even the wired S2.  Have rebooted and reconnected many times but keeps failing.  Ready to return the new Eero as their online support documentation says ‘all components must be S2 compatible’

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Best answer by ratty 4 May 2022, 18:32

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ratty

Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name. 

Assuming the Fios WiFi is still active, there’s your problem. You’d have two IP subnets, each with the same WiFi SSID. A controller connected to one subnet won’t see Sonos devices on the other.

Either put the Eero into bridge mode or disable the Fios WiFi.

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