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Hello.It’s been a while since the Soundcloud stream started cutting off: I always see only 10 records. However the Stream should be infinite. I don’t see the same problem in “Likes” or “New & Hot” sections. The problem appears in both Sonos iOS mobile and Mac desktop apps. I’ve submitted diagnostics, mu number is 691637994 

There is a security access for Sonos?if someone access on my Wi-Fi and they have sonos application, they can access to my sonos speaker. So how can I protect access to sonos speaker ? 

On my Sonos One Gen2, when I set an alarm, google says it is setting the alarm for the time I specified. Then I ask her what time it is set for, and the answer is 3 hours later than I said, and snoozed to the correct time that I requested for the alarm. Google answers the time and time zone queries correctly. I can find no setting to correct this. Thanks for the help.

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.

Sonos radio plays fine. spotify stops after a couple of minutes.  Especially when playing playlists.  

On some shows, using Apple TV, i get no dialogue.Only some shows - The Dropout is one.And only on Apple TV - on Android/Native TV app it works OK.Any ideas?And it’s the same shows - some on Hulu work, some don’t etc. 

I've been able to listen to my Amazon music on Sonos for a few years, but now I'm getting a message to sign up for Amazon Prime Music.Do I need to pay now for Amazon music in order to listen on my Sonos?

Hi!I’ve already read a post from another user one year ago questioning this, but the reply didn’t replied to what was asked, so here it goes:Whenever I turn my TV on, sound volume on Sonos app starts at 10, which is a little louder than I would want.IS there any way to preset the volume lever for TV, so whenever I turn TV on volume level is adjusted to the level selected?I’ve tried several times turning off TV with volume levels below 10, but it seems this volume is not saved for the next time I use my TV.Hope I can get some clarification on this.Thank you.

I’ve had my Sonos 5 for 4 years now - this morning my desktop app (Mac 10.14.6), which is running on the same computer as my library, suddenly couldn’t find my music library and whenever I try adding it back, it just says ‘sonos was unable to add music folder’  any ideas?

Hi all , I have a 4 gang rated at 3120 watts maximum and in that I have plugged my beam 2 , a one Sl speaker ( only 1 ) and my sky box , can't find any details on how much wattage the beam and one Sl use when on , I know the beam has a 13a fuse and the one Sl a 3a fuse , but no idea on actual wattage when being used ( not speaker wattage ) thanks 

Can’t download music when Deezer is open on my sonos

I have all my music stored locally on my iPad for when I travel. I have a mobile router WiFi that I use in the van for network and internet. My phone, iPad and 2 Sonos Roams are connected to this network. I can use the iPad Music app and stream music from it to the Roams via Airplay, but I notice that when I am doing this and I open the Sonos app, it shows what’s playing and let’s me control volume, EQ settings, pause etc. But when I go to look for another album etc, I have to go back to the iPad Music app. Is there a way to add the music stored locally on the app directly to the Sonos app? I could then utilise the Sonos app via the network, rather than Airplay and have full control (using Airplay, I can’t adjust volume separately for each speaker etc.). I tried adding a source from Music Library settings in Sonos app, but it wants a network path that I have no idea what to put there for access to the iPad. Thanks for any advice.BTW, those little Roam speakers are sensational, the best

My sub has no sound. I submited a diagnostics and got a confirmation number 332764751.

I have a Play 1 and a Beam and Alexa randomly stopped working on both today (have checked the mic is on).I have tried disabling/re-enable the skill, but am getting stuck when trying to enable the skill. I get the “You need to link speakers to your user@example.com Sonos account before you can add this skill.” error even though I can see my devices in the Sonos app fine. Going to the settings of each individual device shows the following under Voice:“There was a problem retrieving Voice Services account information for this room. Please try again” - this was the case before trying to make any changes.What I have done so far:Disabled the Sonos skill in the Alexa app and deleted all Sonos devices from Alexa, logged out and back in to the Alexa app Checked that my Sonos account has a valid postal address (this was suggested as a solution in another thread) Attempted to disable Alexa from within the Sonos app, but it does not show up to allow me to do so - when I go to Settings > Service

Hello!  i have 4 in-wall speakers (2 in front and 2 in the back of the room) along with an amp and arc.i can’t get all 4 speakers and the arc to play… or what will happen is that the arc will play along with the 2 front speakers- but the back 2 speakers won’t play.  thoughts?? 

I've had to temporarily connect my Arc via Optical. Does anyone know how to control the volume with the Samsung Solar Cell Remote.?

Hi, Is it possible to use 2no Amp and 4No in ceiling speakers as a cinema surround sound?  

Problem signing in to SiriusXM.  I was fine for years but changed password and user name to set up a new account with Sirius.  I was able to set up the Sirius App on our 2 iPhones using the same login name and password just fine.  But, I can’t get Sirius to log in on the Sonos Mac I’ve used for years?

Hi, I’ve got an Arc, two Sonos one and a sub connected in my home. Sometimes, when I want to listen to music with my child, I feel like the audio is a bit to much. Thus, I would like to be able to play music only using one of the Sonos ones (and perhaps the sub as well). But I can’t figure out how to set it up.   

I appreciate that I will not get official support, as I have successfully and reliably used TP-Link AV600s for a number of years.However, it would be useful to know if there is any special trick in using Draytek routers (in particular the 2766VAC) with Sonos, as so far I’m not having much luck at all. All of the symptoms (units not appearing and/or disappearing, inability to browse to the music, failure to load music into the queue etc) appear to be network related. I’ve tried all the usual things (full reboot, binding the IP addresses, multiple attempts following the prompts on the devices) but it still doesn’t work. I’ve twice switched back to the TP-Link router, and it all works perfectly again.I can’t find any setting on the Dray Tek that looks relevant, and have initiated a ticket via email to them, but I suspect that they’ll simply come back and say that - as everything else is working perfectly via the AV600s - that it’s a Sonos issue rather than a Dray Tek one. I’m not convince

My family of Sonos speakers are connected on the home wifi and so is my NAS drive.  Streaming Apple Music plays fine but connecting my NAS drive is a nightmare - it is often not recognised and it randomly skips tracks when playing music stored on it.  I have checked - my NAS drive does not have bad sectors.  Any other person facing the same problem and is there a fix?  Would it help if i connected all speakers to an internet cable?  Thanks

I have a mutli-room setup and use a Beam to listen to music and for the TV.  When I switch between music and TV on the Beam I have to adjust the volume each time.  Is it possible to configure a default volume by input source?  If not, can it be added as a feature request?

Using a Sonos Roam speaker with Google set up, I cannot play music from music services.  If I set my default music provider to either YouTube, Spotify, or Apple Music, and then say 'okay google, play the Police' I get the following:"Okay playing the artist The Police on YouTube Music" "Sorry it looks like you haven't set up your account on that media service provider yet"But all my settings in Google Assistant look correct? Note: that I can ask for the time, I can also play music from TuneIn, something about the other services is busted?

Last night while watching the Peacock app, via Apple TV 4K (2021), I noticed the sound for the show was predominantly (maybe entirely) coming only from the 2 rear surrounds (symfonisks). I waited to see if this would change in the next scenes but it did not.(FYI, connected via eARC input and audio set to HDMI ARC - Passthrough, and additionally eArc selected on the TV. Have had no problems like this since my initial hook up over a year ago)But I decided to “re-connect to TV while on the Sonos Input of the TV. Came back to the app, and now the sounds does seem to be coming from the Arc, but now nothing is coming from the surround speakers. Although the App shows “PCM Multichannel 7.1” the sound is surely Stereo (or limited to the Arc).I tried multiple apps, and regular TV, but the situation is the same. Any advice?  The only other time I recall main dialogue coming from the 2 surrounds was during sequences of the Amazon Original “Lucy and Desi”. I actually thought it was unique to hear

Hey there,   When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example,  if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens.  If there is something different I should do I am open to suggestions.Thanks in advance!