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Hi

 

My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:

It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).

It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheel

I’m so disappointed! 

Diagnostic: 2032609638

Can you provide some more information about your wi-fi setup and what App you are using (Android or iOS?)  You may also want to look at this support article: Unable to connect to Sonos | Sonos

 

@Clairus,

If the Move is currently in Bluetooth mode you certainly will not see it connected in the Sonos App or Amazon ‘Connect’ or even Airplay - to get it back playing on those things you need to switch it back to the WiFi signal using the middle rear button or you can power-cycle the speaker. Here are some things that may help you as a new Move user:

 

Rear Power Button (Top)

  • Off the charger-loop, a short press puts the Move into standby (or wake's it up). The Move falls into standby too (off it's charger-loop on WiFi) after 30 mins of inactivity… (without the battery saver feature enabled)… simply opening the Sonos App (from fully closed state) on the same WiFi network will also wake-up the speaker.
  • A long press (5+ seconds) (off it's charger-loop) will turn off the Move completely.

Wifi/BT button (Middle)

  • A short press will toggle BT mode/WiFi mode
  • A long press, when in BT mode, will enable BT pairing mode, to link a new mobile etc.

Join Button (Bottom)

  • A short press will start pairing mode for Sonos Controller connection (initial setup of speaker only).
  • A long press will activate a snapshot button Diagnostic (you will see the LED switching colors, press the same button once more to get out of this mode), for example, while in Bluetooth mode you can trigger a Diagnostic in this way and reboot the 'Move' and submit a Diagnostic via the Sonos controller App.
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