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Marwedel
Contributor I
May 6, 2022
Answered

Sub Gen3 Ticking Noise between audio, from LG CX

  • May 6, 2022
  • 2 replies
  • 106 views

Hi, have noticed since moving the Sub Gen3 closer to my seating position, that between audio there is a low pulsing/ticking noise. It’s very consistent and from all devices running into my TV (PS5, Xbox, PC). It does not happen when streaming from the Sonos App.

I have tried literally every setting in the Sound section on the TV, to no avail, even switching to regular ARC instead of EARC.

My setup is Arc + Sub Gen3 + 2x Sonos Five’s. The ticking sound only comes from the sub.

Wondering if anyone else has noticed or experienced this?

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Best answer by Corry P

Hi @Marwedel 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team directly about this problem - we’ll replace the unit.

I hope this helps.

2 replies

buzz
buzz
Grand Maestro
May 6, 2022

Does the noise level track the SONOS Volume control setting?

Corry P
Corry PAnswer
Sonos Staff
May 10, 2022

Hi @Marwedel 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team directly about this problem - we’ll replace the unit.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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