Answered

New Arc Causes Sony Bravia Sound to Cut Out

  • 16 May 2022
  • 1 reply
  • 148 views

I’ve been using SONOs products for the past year, and never had any problem with them playing music. 

However, I could never connect via Bluetooth to my Sony Bravia TV (2020, 65-inch - Model # KD-65KX75CH) so I bought an ARC this past month. I connected the HDMI directly into it, and … It wasn’t the miracle home theater experience I was looking for. 

PROBLEM:
* The sound constantly cuts out every 30 seconds for a brief second (noticeable)
* When turning audio up/down via my SONOs app or the remote control there’s also a blip in the sound

REMEDY:
* ?

IS THIS:
* A Google App/SONOs issue?
* Do I have to play with my settings somehow? 

Thanks in advance for any suggestions or solutions.

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Best answer by GuitarSuperstar 16 May 2022, 05:47

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1 reply

Userlevel 7

Try these TV settings:

Speakers - Audio System

Audio System Prioritization - On

Digital Audio Out - Auto 1

Digital Digital Plus Output - Dolby Digital Plus

Pass Through Mode - Auto

Also be sure you are using the HDMI cable that came with the Arc.