Unclear how Sonos upgrade works

Question

I have 2 x ZP100 and 2 x ZP80 that, despite all working perfectly, it’s probably time to ‘upgrade’ them….more because S2 might be worthwhile having (hmmm).

I understand that I can get a discount on buying new Sonos products if I submit them into the Upgrade Programme but really unclear how this works if I retire all 4 items at the same time.

Each ZP80 and ZP100 shows 30% discount. Thus if I submit them all into the Upgrade programme can I then buy 4 separate Sonos items, at different times, and get 30% off each? Or if I submit all 4 items at the same time do I get only one 30% discount on buying one Sonos item?

Or do I just enter say one of the ZP80 into the Upgrade programme, get the 30% discount, buy a new Sonos product with 30% off, and enter the next ZP80 (or 100) into the Upgrade programme some time later when I need another Sonos product, get 30% off...and repeat until all 4 have been ‘Upgraded’?

I also see in the FAQs that I can keep, and continue to use, the ZP80/100 even after entering them into the Upgrade programme - am I reading this correctly?

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Best answer by Mr. T 16 May 2022, 14:20

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Mr. T · Accepted Answer

If you submit all 4into the upgrade programme, then you will have 4 separate 30% discount credits available.Each 30% credit does not have an expiry date, so they can be used at different times/orders.Although the credit only applies to one item, if you purchase a set (for example, Arc, Sub, Ones), a set counts as one item, so the discount applies to the total value. If however you purchase the Arc, Sub and Ones as individual items (even in the same order)then that would require 4 upgrade credits.Your existing Sonos devices will continue to work on S1 as they do today.If you were considering to sell your S1 devices at a later date, you will attract a premium price if the upgrade credit is still available on them, so I would only elect to upgrade a device when you know you are going to use the credit yourself.

melvimbe · Answer

I have 2 x ZP100 and 2 x ZP80 that, despite all working perfectly, it’s probably time to ‘upgrade’ them….more because S2 might be worthwhile having (hmmm).

I understand that I can get a discount on buying new Sonos products if I submit them into the Upgrade Programme but really unclear how this works if I retire all 4 items at the same time.

Each ZP80 and ZP100 shows 30% discount. Thus if I submit them all into the Upgrade programme can I then buy 4 separate Sonos items, at different times, and get 30% off each? Or if I submit all 4 items at the same time do I get only one 30% discount on buying one Sonos item?

For your 4 ZP products (does not matter when you submit), you’ll get 4 30% discounts for a single item that can be used at any time. Note that a ‘single item’ does include the sets and packages Sonos offers. So for example, a set of Arc + Sub + 2 One SLs would count as a single item and only use of one of your discounts.

Or do I just enter say one of the ZP80 into the Upgrade programme, get the 30% discount, buy a new Sonos product with 30% off, and enter the next ZP80 (or 100) into the Upgrade programme some time later when I need another Sonos product, get 30% off...and repeat until all 4 have been ‘Upgraded’?

Nah. The timing of when you use submit a ZP for discount doesn’t matter. You can do them all now and use the discounts whenever you please.

I also see in the FAQs that I can keep, and continue to use, the ZP80/100 even after entering them into the Upgrade programme - am I reading this correctly?

Yes, you can use them as you please. Use them as a separate S1 system, sell them, recycle them, etc. Note though that if you do sell them, probably should let the buyer know that they are no longer eligible for discount.

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