Hi, this is to continue the discussion on the previous topic which was closed.Does anyone has news on this? The issue persists on my system, since the launch of Atmos Music on Sonos & Amazon last December.To reproduce the issue:On Sonos Beam Gen 2 or Sonos Arc with Amazon Music account; Select a Station from Amazon Music that has a mix of Atmos and HD/Ultra HD tracks, e.g., Today's Hits; Start playing and DON'T skip songs (be patient!); If, by chance, the first track is Atmos, it'll play fine; Wait until an Atmos track starts playing after an Ultra HD or HD track; The volume will be so low that you can't barely listen to it; Tap the pause button; Tap the play button; The Atmos track will resume playing at the normal volume; If, by chance, the next track is also Atmos, it'll play fine; Return to step 5 (the issue will always happen).I have opened a ticket with Sonos support in December, but no solution until now

Prodigy III

Answered

Amazon Music Unlimited Dolby Atmos low volume thru Arc

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Hi, this is to continue the discussion on the previous topic which was closed.

Does anyone has news on this? The issue persists on my system, since the launch of Atmos Music on Sonos & Amazon last December.

To reproduce the issue:

On Sonos Beam Gen 2 or Sonos Arc with Amazon Music account;
Select a Station from Amazon Music that has a mix of Atmos and HD/Ultra HD tracks, e.g., Today's Hits;
Start playing and DON'T skip songs (be patient!);
If, by chance, the first track is Atmos, it'll play fine;
Wait until an Atmos track starts playing after an Ultra HD or HD track;
The volume will be so low that you can't barely listen to it;
Tap the pause button;
Tap the play button;
The Atmos track will resume playing at the normal volume;
If, by chance, the next track is also Atmos, it'll play fine;
Return to step 5 (the issue will always happen).

I have opened a ticket with Sonos support in December, but no solution until now

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @furacaopr

I just spoke to one of our engineers regarding this issue and he was able to reproduce it so is now creating a ticket for investigation.

No time-scale to report, but we’ll update this thread once it has been resolved.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

furacaoprAuthor

Prodigy III

@Jimmy C

@netridah

@Mr T

@106rallye

@mrterrabyte

@Almludo

@buzz

@The_Shawn

Mr. T

Agree, the issue persists so it has not been resolved.

Is your support ticket still open?

F

furacaoprAuthor

Prodigy III

Is your support ticket still open?

I think so, but I haven't heard back despite my follow-up emails.

N

netridah

Lyricist II

I just tested it and it worked fine. Playlist started with an Ultra HD track, a few tracks later an ATMOS track played and volume was the same as previous tracks.

There was an update recently, maybe this bug was part of that update. (Current software version 14.4)

F

furacaoprAuthor

Prodigy III

I just tested it and it worked fine. Playlist started with an Ultra HD track, a few tracks later an ATMOS track played and volume was the same as previous tracks.

There was an update recently, maybe this bug was part of that update. (Current software version 14.4)

Playlists work fine. The problem is with Stations.

N

netridah

Lyricist II

I just tested it and it worked fine. Playlist started with an Ultra HD track, a few tracks later an ATMOS track played and volume was the same as previous tracks.

There was an update recently, maybe this bug was part of that update. (Current software version 14.4)

Playlists work fine. The problem is with Stations.

Oh right, sorry. Yes, same here then, on Stations, the bug still persists

J

Jimmy C

Prominent Collaborator II

Agreed. I just tested on my system and the bug persists.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

Mr. T

@Corry P - Corry, why was the previous thread on this subject closed?

Corry P

Sonos Staff

Hi @Mr. T

@Corry P - Corry, why was the previous thread on this subject closed?

We’re not sure - we’ve asked InSided to investigate. It seems the thread was automatically closed 90 days after the initial post, rather than 90 days after the last post.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein