Answered

Respected Sonos Team,I’m Big fan of urs.I want to use- The Fire StickTV 4k Max which is kept in the projector is in the HDMI Port for video output. And I would obviously do that by keeping the Beam 2 away from the projector. So will the Bean2 be able to connect via Alexa to the firestick on the projector when you put it away?please tell the use for Projector + The Fire StickTV 4k Max + Beam 2I can't use wire from beam 2 to projectorthanks, 😓 please help asap!!

Does everyone have the same experience as I do?We have a perfectly decent Wi-Fi service – about 32 Mb/s, but as soon as I stream anything, either via the airplay or the Sonos app or not, then the Internet crumbles to a halt. I sometimes have to switch it off just to move from one page to the next.Surely this can’t be how it’s meant to be?!? 

I was hugely pleased that a recent version of Sonos S2 allowed connections to NAS shares using SMB2 or SMB3 and set it all up successfully.I’ve done a pile of updates on my music, so decided to add the share into Sonos again.However this time, with S2 14.6, The Sonos Controller refuses to add the SMB share (configured using Synology DSM 7) under SMB2 or SMB3. It will only work with SMB1 and having NTLMv1 enabled.Has SMB2/SMB3 support been removed again without including it in any release notes?

Today is Thursday May 12: as of 4 days ago when I was waking up to one of my alarms I noticed just the annoying chime (which usually indicates something isn’t connected correctly or loss of communication). Well by Wednesday I was trying to fix it and every time I tried to reauthorize my Apple Music account an error pooped every time “saying one or more of your Sonos products needs updating before “this can be done”. I was in the beta community but I left thinking that may be the issue. Called Sonos and got some help he said I had to wait 3-4 days for the beta community ends my account. Will update in 3 days. But I’m pretty sure this is a Sonos issue. They just had some major issues with their online website, and billing platforms, and some upgrades to their controllers. 

Morning all.  was hoping to get some help with an issue.  Every time I was to listen to something I need to re add the station on the app. I used to be able to just touch the play button and it would play the same station.  I’ve checked the app settings and the touch controls are set to on.  any help? 

I currently have no Sonos products and know very little about them. I am looking for a very economical way to add streaming from Deezer to my traditional Hifi. I think the Sonos Connect can do this but would I need any other equipment? I mention the Connect as they seem to be around £50 used and this seems about as cheap as I can find.

How do I connect the PS5 to the Sonos one sl speaker system I have. I have total of 3 of the Sonos one speakers. Can the be connect to Sony PS5?

Hi Folks,I have a Sonos Arc, the Sub Woofer and a Sonos Move.  I don’t currently use the Sonos Move to create a home cinema with the Arc as it is constantly moved around the house.  I am considering purchasing another Sonos Move or x2 Sonos One’s to add to the Sonos Arc and Sub and create a full Home Cinema Experience.  I don’t however have easy access to power points for the Sonos One’s.  I am wondering whether there are any major benefits to purchasing the Sonos One’s over another Sonos Move, particularly if i need to go to the effort of running cabling under the floor to the Sonos One’s.

Used 3 upgrade credits on weekend on older speakers to buy discounted 3 new speakers. But no discount applied at checkout, and Sonos has not responded to email, sales centre do not pick up phone and online chat does nothing after 30 minutes. Similar threads have been closed after a few months. One item suggest that one would only get ONE discounted item anyway even if upgrading multiple products. I do not know if true but if so, would be very inefficient. Ie. make three separate orders to get three discounts. Hopefully someone from Sonos reads these posts.

I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1.  Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam.  I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case.   And hopefully Sonos will send me a new replacement!  Has anyone else experienced this?  

Hello. I bought two sets of Sonos speakers: A 4-speaker One SL for my country house, and a 3-speaker Sonos Roam for my apartment. Can both systems (my home and country house) work with the same Sonos Account? What precautions should I take?

I did a video chat earlier with one of the Sonos support reps to ask about whether I could use a Roam to connect my bluetooth turntable to the Roam and then to the rest of my Sonos set-up.  She was adamant that this would not work.  However, I’ve read a number of articles about using the Roam and see a number of chats on here about it as well.  I’m assuming that the Roam will work with my bluetooth turntable but Sonos doesn’t want to sanction its use officially as they would prefer me to buy a more expensive solution?  Is that the case?

Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before. 

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot.  thanks

Since I live in Colombia where Sonos and Google Assist are not yet auth. for use am I better off just getting the cheaper Roam SL?

I have a client that has 3 ci200qr kef in ceiling speakers, however he only has 1 sonos amp. He wants them all on the same amp, any issue connecting all 3 and using dual mono mode? 1 speaker is in bathroom, other 2 are in kitchen, would like the 2 in kitchen to be same volume level. 

Home wifi, 2 Sonos speakers working well. We have a turntable and a DVD-player (that we use to play CDs but the amplifier and speaker connected to the turntable and DVD/CD player are very old.I want to stream the turntable music and music from CDs through the SONOS speakers. Can I simply obtain a SONOS amplifier and just plug both devices into the SONOS amplifier and have the music appear in my SONOS speakers?Thanks for advice! Michael S

I will come home from work, and my tv or streaming music will have turned itself on. I am the only person that uses the account or any of the streaming services (I live alone- nobody has ever connected to the system).The tv has turned itself on two middle of the night and coming home from work with music playing or tv turned on is a regular occurrence. (Typically the last thing that I had on…no didn’t forget to turn it off- thinking watching tv 18 hours prior)

Hi, I have a Sonos setup at work (two Sonos / Ikea lamps) and a Sonos setup at home - couple of Sonos Ones and a Sonos Sub.  Everything is running off wifi in both locations.Today I brought my home gear to the office and tried to add it to the Sonos setup there as we have an event, but the products are not found.  I have even tried wiring them with a cable, but still not found.   My work sonos products uses one email address and my home sonos products another, can this cause an issue when trying to add the products to the work setup? Any other possible reason why we can’t connect them?Thanks Frank  

LG oled optical out to playbar to surrounds and sub.  Eeros router.  When starting or switching stations sound is distorted for a few seconds to a minute.  Stops immediately if I turn of surrrounds. Please help. Thanks 

Hi I have a Sonos Beam and 2 play ones as surrounds. I also have a connect amp and would like to use it with a third party powered sub. Would this work as a 5.1 setup and would the sub volume work with the beam as its a powered sub and it has its own volume. I have a red and white rca line input, would I need a 1-Male from the connect app a to 2-Male RCA Audio Cable. Thank you.

Hi, I’d like to ask for some help. I have just bought the full Sonos Cinematic system including an Arc, Sub (Gen 3) and Two One SL’s. There is a problem. De Sub en One SL’s keep disconnecting from the Arc. I think that I’ve tried everything. I tried using the Arc wired so it can make its own wireless network trough which the Arc can connect with the Sub en One’s and only use the WiFi from my TP Link x60 mesh network, connect everything via ethernet. But no luck. What I noticed is when my tv switches to Dolby Atmos (LG OLED55CX6LA) the problem sometimes occurs and won’t go away without rebooting all Sonos products. The TV is set to E-Arc to get Dolby Atmos. I tried using an Apple TV 4k (the latest one) and LG’s built in apps. But using both ways the problem still exists. I tried looking for answers within the Community but couldn’t find a solution that works for my situation. Thanks in advance!

Hey all, I have a Sonos Beam, a sub and two One SLs for rear channels for my TV in the living room / kitchen. I also have two more One SLs in my bedroom and office and a Sonos Roam in both bathrooms. I find that Dolby Atmos sounds best in the main room because of the separation of sounds. However, if I want to listen to music throughout the house, Dolby Atmos is deactivated in the main room and I get what appears to be ultra-HD, which may or may not be 5.1, but certainly has less sound separation in the main room. I assume this is normal behavior so stream the same signal to every speaker. Is there a way to get Dolby Atmos in the main room and also have music playing in the whole house? If not, I would strongly suggest this as a future update.

I am interested in getting the new Sonos Ray but our tv is a bit older. We have a digital audio out that looks really similar to an optical outlet, which is required for the Ray. Does anyone know if that port will work?

recently my playlist started skipping over any song from amazon music, but would play all others on the playlist.  when i select a single song/album to play from amazon music it plays fine.  large playlist, so it would be a pain to replace all amazon songs on it with other services….   any help would be greatly appreciated, thxthe error im getting is “sonos unable to connect to amazon music”