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I recently bought a sonos beam and sub after viewing in store I was very impressed. However when using with a LG C9, i am having issues. Basically the volume level is not consistent at all. I used a sound db app to get a rough level playing field across apps and this is what i found.Normal TV Freeview = 50% volume via app.You Tube (inbuilt app) = 23% volume via app. « this is the level i was expecting based on what i normally set the internal TV speakers to.  Spotify (inbuilt app) =  14% volume via app. Spotify (airplay) = 47% volume via app.  I haven’t gone through all apps and content yet but this is really noticeable.  TV settings are passthrough (not difference on PCM or Auto on normal TV viewing) and eARC is on. HDMI CEC is on as well.   Any advice would be greatly appreciated!!  Thanks, Matthew  

I’m looking to upgrade my wall mounted soundbar with the arc. Is the soundbar wall mount bracket compatible with the arc?

Hi there,I’ve had my Sonos Beam 2 since Christmas and it has been working fine until today.I was watching TV and all of a sudden Sonos Beam powered down and I can’t get it back on.I switched power outlets, I tried waiting a couple of minutes and nothing happens.Saw these other people with the same problem:Is there a Fix?How can i get this to warranty and get Sonos switched for a new one?As this problem been identified by Sonos?

My setup:  (all latest firmwares).  100% streaming through ATV4K.  Mainly YouTubeTV, Netflix, HBO, AppleTV+.ATV4K → arcana input.  Arcana eARC out → Sonos Arc.Arcana HDMI out → LG B8 HDMI ARC problem:  when tv is turned off (sleep), when powers back on, ATV audio setting has turned DA off and no sound through Sonos Arc.  If I restart ATV4K, DA comes back alive and sometimes then works perfectly until next sleep cycle or the DA sound is very broken.  Then if I unplug the Sonos arc, it works perfectly.note:  this started between May 2021 and Feb 2022.  I was not using ATV during this time.  Worked perfectly before this time.  Same 8K ultra fast HDMI cables as prior.  any ideas what might cause this.  Appreciate any advice..

Forgive me for my ignorance on the Arc’s capabilities, but after learning that one can basically plug and go with Sonos, I have to entertain this thought and ask if it’s even possible! To be more specific I’m imagining a home theater setup with Sonos Arc in the front as usual, but for funzies, instead of a couple of Ones in the rear, we just throw in another Arc. Can someone shed some light on why this is either a super dumb … or maybe a revolutionary idea? I imagine the Dolby Atmos effects would be amazing... Thanks!

Bonjour,Est-il possible de créer un home cinéma 2.1 avec 1 Sonos Five et 2 One sl ?En gros, puis-je configurer le 2.1 en diffusant par AirPlay sans investir dans une barre son Beam pour l’instant?Merci d’avance de votre retour.

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise. 

While on vacation with a Roam and mobile app will i have access to my music library without downloading music to my phone?

I'll likely be buying an Arc for a 65" TV. The TV will be sitting in a cabinet (that I'm designing) and will be lifted up in front of a window when we want to watch TV. Otherwise we want to keep the view through the window.The Arc will sit on top of the cabinet even when the tv is hidden (so we can listen to music). The Arc will be at the top front centre of the cabinet, and the TV will rise up behind that through a hinged lid. What I'd like to know is what to allow for holes in the cabinet top so I can hide the cables and keep it all clean. As I haven't yet bought an Arc, I can’t tell if the cables come from behind or the middle or left side for example. I don't even know how many cables I'll need. Presumably at least power! The TV will be a 2021 model so have all the appropriate connections.Thanks John   

In regards to the battery installed in the Sonos Move, how many cells are in the battery and is the watt hour rating written on the battery? 

why does my SL chime ascending tone? No alarms set

Does anyone know if my Sonos system will connect to the new Verizon home internet service?

Why I try to set up my arc to my tv it is not being detected by the tv (LG CX latest firmware).  Replaced HDMI cables. Unplugged everting. CEC is active. It’s driving me NUTS. Any clue of why it’s not working with the TV? 

When I give my Beam Google Assistant a command to play music, it plays on my Play:5 instead.  The Play:5 sits below the Beam and is inputed from a turntable to play my old LPs.  That works fine.  The Beam is connected via ARC to my Samsung TV and works fine for TV audio also.  Both speakers are in the same room, with the Beam on the top shelf of the media center and the Play:5 below it.My question is: Why does a music voice command on the Beam play music on the Play:5 instead?  Also, why I cannot control the volume of the Play:5 from the Beam voice command.  I have to touch the Play:5 buttons to increase or decrease the volume.Thanks,

All the music avail thru Amazon Prime Music app will not play on Sonos Move. Example: “JS Bach St Matthew Passion” is avail on Prime but does not show up under search in Sonos app. Only limited sub-set of Bach music appears on Sonos app. I have successfully connected my Amazon account under the settings/services in Sonos app.  Have others had same experience? Alternatively, can Sonos speaker function solely as bluetooth connection (not thru Sonos app) to smart phone or is this too simple?

Yep, this is a common one, but previous threads are locked so looking to connect with a Sonos tech to send a diagnostic report to. I’m using the Mac client and a Play:1 speaker. Over time, the maximum length of a Spotify playlist has dropped for me. I don’t recall how big the working length used to be (maybe 5000 tracks?), but now it seems like I have to have my playlists under around 2000 tracks. E.g., a playlist of 3145 tracks which used to work now gets “Unable to add songs to the queue” when I do “Replace Queue”. A playlist of 1859 tracks does work, however.I have what should be a single 10,000 track Spotify playlist - I understand the max is 6750, so I should be able to split it in two and add each one to the queue, but I’ve previously split it into 4 playlists, and it seems like now I have to do it in 5 parts? Plus add my Amazon music, which would be near impossible one 500-track playlist at a time, so I have a bunch in a Sonos playlist...BTW, I’ve tried to play my large playlist

All setup with my new LG TV and Sonos Arc.Now let’s watch a movie in Dolby Atmos and hear all the greatness.1.) LG Setup with Sonos Arc via eARC LG 55” 4K qThin (Costco purchase) HDMI 2 == eARC (to Sonos Arc), HDMI 1 == Apple TV Plus 4K 2.) Neflix updated with Premium package.Netflix Premium HD Package3.) Startup a Netflix movie that has Dolby AtmosDolby Atmos audio movie - resume play… then… 4.) What does the Sonos S2 app say the audio is …? Huh?  No Dolby Atmos? Sad - No Dolby Atmos - bummer. 5.) I sent two diagnostics into Sonos while playing a movie that should display sound in Dolby Atmos.  Confirmation #: 430796926. Didn’t capture second one. 

A couple of questions re setting up the Sonos system to be able to automatically respond upon a voice request to play:Is it OK to keep Sonos Amp and Sonos Five always on, so that a request via Alexa to associated Amazon Echo to play something on the Sonos equipment (Alexa Group) can be initiated at any time? Or do you typically turn the equipment on each day just prior to asking for something to play? (Amazon Echo is kept on.) Does Sonos Amp and Sonos Five go to sleep after a time of not playing and do they automatically awake when the Alexa command is given to the associated Echo for them to play? (This, to save energy and potentially not overheat internal components vs the always full on state.)Thank you in advance.

Sonos only plays one sing when using playlist, songs, albums stored in computer even though and album is chosen as well as shuffle.  This is relatively new event in a six year old system.  Software is up to date.  The first sone of the album stops at the end with the triangle play button showing up again for the same song, not the next one in the album.  WiFi is with ten feet, up to date, working fine on other uses including streaming for TV (TV is off when using SONOS).  What am I missing or not doing?  It has worked well in the past...same equipment, nothing new.  Thanks

I just purchased the Sonos Arc, and would like to replace my playbar with the Arc. How do I move my playbar on my app to a new room and place the Arc in my “ living room”?thanks

Looking to use Amazon Echo to control Sonos Amp (and/or Sonos 5) via Alexa. I believe the Echo can be connected to the Sonos equipment by wire or wirelessly.Is there some advantages to using a 3.5mm to RCA (Amp) (or 3.5mm (Five)) cable to connect the output from the Echo to the input of the Sonos device (to have it play on the Sonos) vs setting up an Alexa Group to play the sound from the Echo to the Sonos? Would the sound when using a cable be better/worse quality compared to the wireless setup (for streaming music for example)? Overall, what would be the preferred way -- Wired or Wireless? (The devices will be close enough together that either way can be accomplished.)Thanks for your support.

I am looking at adding some Sonos products to enhance the music/radio playing capability in my home.Some questions:Is it possible to use Alexa voice assistant on an Amazon Echo to direct to play (music or radio station) simultaneously (and in sync) on a Sonos Amp (with 4 speakers) and a Sonos 5? Can I have it set up so I can just say “Alexa Play Song X”, and it defaults to playing on the Sonos Amp and Sonos 5 together and in sync. (I understand that it cannot play in sync on the Echo and the Sonos devices, so I would not want the music to play on the Echo when the Sonos devices are playing.) How would I set this up? Do I set up a Sonos Group? Alexa Group? Or Both? What would be the “Preferred Speaker” or “Controlling Speaker”, etc? Can I ask Alexa (via the Echo) to adjust the volume of play on these Sonos devices simultaneously? (e.g., “Alexa, Louder”.)   What if for preferred listening I would like the volume of the Amp to be louder and that of the Sonos 5 to be softer, or vice versa?

Hi,Recently I discovered that my Sonos Beam column kept adjusting back to volume 15 whenever I adjusted the volume louder. The range for volume is between 0 to 15. Anymore than 15 it will auto jump back to 15.  I do not have volume limit. I had also make sure my Sonos is up to date. I just submitted a diagnostic. My confirmation number is 257039574. Does anyone knows how to fix this issue? Thank you very much! 

My Sonos Move keeps turning off every time I take it off the charger. It says it’s fully charged but seems to power off every time it leaves the doc.I’d be grateful for any suggestions on how to resolve. Thank you. 

Hi All,I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!