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When will we have control over the centre channel in the Arc

A
Userlevel 2

I've seen this topic a few times and would like to know when this will be implemented? We’ve just had an update and I this has not been included. This “low speech high music” issue has been discussed for over a year now and give the recent update, don't understand why this has not been addressed. 

I don’t want to have to run night mode or speech enhancer just to watch some content where I can only just hear the dialogue above the other sounds. I’d like control over the centre channel in the arc.

Again last night I found myself constantly adjusting the volume to hear certain things, can you confirm this will be implemented shortly? If not, I’ll happily replace the system for one in which I can adjust to my needs.

(note: If id known about this issue I would never have invested in the eco system.)

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Best answer by Ken_Griffiths 2 August 2021, 02:30

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35 replies

S

Still hoping this gets introduced soon, watching peaky blinders the other night and had to up the volume to hear speech, but then the music was just too loud when it came on.. adjust speech enhancement but that don’t seem to make any clear difference..

Yeah they got you with the in store display right?  Return it immediately.  I’ve had mine for a year and regretted every minute.  I have the arc and a Sonos sub… This system is terrible.  I’ve tried everything including true-play tuning with multiple Apple devices, using different streaming sources, turning loudness off and on, attaching to both my LG GX and my QN90A, turning speech enhancement off and on, and playing with height audio, playing with the eq, and calling a $300 per hour audio specialist who installs this crap.  It’s still unacceptable.  The only thing that gets it close to acceptable is turning the night mode on, speech enhancement on, treble to +2-3, and sub to -1, but night mode destroys the dynamic range.  This whole problem could be abated with a single setting that even the most basic Vizio sound bar possess.  I’m speaking of left, right, and center volume control for the sound bar.  I’m selling this piece of junk and getting a passive sound bar for the LCR, in ceiling surrounds, new sub, and separate dedicated 5.1 amp. 

S

I've seen this topic a few times and would like to know when this will be implemented? We’ve just had an update and I this has not been included. This “low speech high music” issue has been discussed for over a year now and give the recent update, don't understand why this has not been addressed. 

I don’t want to have to run night mode or speech enhancer just to watch some content where I can only just hear the dialogue above the other sounds. I’d like control over the centre channel in the arc.

Again last night I found myself constantly adjusting the volume to hear certain things, can you confirm this will be implemented shortly? If not, I’ll happily replace the system for one in which I can adjust to my needs.

(note: If id known about this issue I would never have invested in the eco system.)

I’ve had mine for a year and regretted every minute.  I have the arc and a Sonos sub… This system is terrible.  I’ve tried everything including true-play tuning with multiple Apple devices, using different streaming sources, turning loudness off and on, attaching to both my LG GX and my QN90A, turning speech enhancement off and on, and playing with height audio, playing with the eq, and calling a $300 per hour audio specialist who installs this crap.  It’s still unacceptable.  The only thing that gets it close to acceptable is turning the night mode on, speech enhancement on, treble to +2-3, and sub to -1, but night mode destroys the dynamic range.  This whole problem could be abated with a single setting that even the most basic Vizio sound bar possess.  I’m speaking of left, right, and center volume control for the sound bar.  I’m selling this piece of junk and getting a passive sound bar for the LCR, in ceiling surrounds, new sub, and separate dedicated 5.1 amp. 

S

The “best answer” is the worst answer.  I believe @Ken_Griffiths is on the take from the company or a company man.  Not sure who paid him to say there’s no issues or to blame the user, but I’ve had mine for a year and regretted every minute.  I have the arc and a Sonos sub… This system is terrible.  I’ve tried everything including true-play tuning with multiple Apple devices, using different streaming sources, turning loudness off and on, attaching to both my LG GX and my QN90A, turning speech enhancement off and on, and playing with height audio, playing with the eq, and calling a $300 per hour audio specialist who installs this crap.  It’s still unacceptable.  The only thing that gets it close to acceptable is turning the night mode on, speech enhancement on, treble to +2-3, and sub to -1, but night mode destroys the dynamic range.  This whole problem could be abated with a single setting that even the most basic Vizio sound bar possess.  I’m speaking of left, right, and center volume control for the sound bar.  I’m selling this piece of junk and getting a passive sound bar for the LCR, in ceiling surrounds, new sub, and separate dedicated 5.1 amp. 

G
Userlevel 7

@Scott234 I’ve had my Arc for almost two years and have loved every minute. 95% of the time, I have no issues with the dialog, but when I do, I enable Night Sound or Speech Enhancement and it usually fixes the problem. But it would be nice if Sonos added center channel level control like they have already done with the height channels.

Just curious… do you experience the problem when watching Dolby Atmos or Dolby Digital Plus content?

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths

I believe @Ken_Griffiths is on the take from the company or a company man.

Not even the slightest bit warm - if only.

Not sure who paid him to say there’s no issues or to blame the user, but I’ve had mine for a year and regretted every minute.

It might have been my Wife who paid me - SWMBO is the boss and most definitely in charge.

I just do not understand why you would have ‘a year of regret’ and then suddenly pop-up here and mention a post from 8 months ago which merely suggests getting in touch with Sonos Support if you’re not happy. Any horse your are trying to get on now has long-since bolted.

I have the arc and a Sonos sub… This system is terrible.  I’ve tried everything including true-play tuning with multiple Apple devices, using different streaming sources, turning loudness off and on, attaching to both my LG GX and my QN90A, turning speech enhancement off and on, and playing with height audio, playing with the eq, and calling a $300 per hour audio specialist who installs this crap.  It’s still unacceptable.  The only thing that gets it close to acceptable is turning the night mode on, speech enhancement on, treble to +2-3, and sub to -1, but night mode destroys the dynamic range.  This whole problem could be abated with a single setting that even the most basic Vizio sound bar possess.  I’m speaking of left, right, and center volume control for the sound bar.  I’m selling this piece of junk and getting a passive sound bar for the LCR, in ceiling surrounds, new sub, and separate dedicated 5.1 amp. 

I just can’t be bothered with the rest, unless you pay me, maybe come back next year. 

 

S

I believe @Ken_Griffiths is on the take from the company or a company man.

Not even the slightest bit warm - if only.

Not sure who paid him to say there’s no issues or to blame the user, but I’ve had mine for a year and regretted every minute.

It might have been my Wife who paid me - SWMBO is the boss and most definitely in charge.

I just do not understand why you would have ‘a year of regret’ and then suddenly pop-up here and mention a post from 8 months ago which merely suggests getting in touch with Sonos Support if you’re not happy. Any horse your are trying to get on now has long-since bolted.

I have the arc and a Sonos sub… This system is terrible.  I’ve tried everything including true-play tuning with multiple Apple devices, using different streaming sources, turning loudness off and on, attaching to both my LG GX and my QN90A, turning speech enhancement off and on, and playing with height audio, playing with the eq, and calling a $300 per hour audio specialist who installs this crap.  It’s still unacceptable.  The only thing that gets it close to acceptable is turning the night mode on, speech enhancement on, treble to +2-3, and sub to -1, but night mode destroys the dynamic range.  This whole problem could be abated with a single setting that even the most basic Vizio sound bar possess.  I’m speaking of left, right, and center volume control for the sound bar.  I’m selling this piece of junk and getting a passive sound bar for the LCR, in ceiling surrounds, new sub, and separate dedicated 5.1 amp. 

I just can’t be bothered with the rest, unless you pay me, maybe come back next year. 

 

I’m a neurosurgeon.  Like everything else in my life it wasn’t worth my time to post until I’d made the decision on my own that this system was inferior to other products that are half the price.  Similar to all other things that motivate me, I am only posting out of concern for others.  I have the money to replace this thing with a full built in surround system.  I also have the money bring in experts to optimize this thing.  I don’t need to post on here for tech support.  Not everyone can afford to buy a whole new system after they realize that this thing can’t even manage the most basic feature and function that a bargain basement Vizio sound bar can accomplish.  And before you even ask, Yes I did own a Vizio SB when I was a resident.  It was great for the price.  This thing (arc) is a disappointment by comparison.  

jgatie

Not buying it.  Nope, not at all.

skullc
Userlevel 6
Badge +12

DNFTT

Network= livewire cpe pro 3 +eero 6 pro wireless
S

Obviously, I’ve hit a nerve with a few people.  My bad I’m just p****d that this system doesn’t have center channel control yet.  
 

Let me try this again.  The dialogue is too low on the arc.  With the loudness off, speech enhancement on, and volume at 35% using a calibrated decibel meter in a quite room, the dialogue in the car tiger scene from the first hangover movie is around 50-60 db which is perfect, but when the tiger awakens the growl and ensuing crash ranges from 91-102 db which is far too loud.  
 

I’ve repeated the same test today with my new BW ceiling speakers and the tiger and crash sounds are a much more tolerable 68-76 db.  
 

I haven’t sold my arc yet.  I’m hoping that they will add center channel control so I can use it in a spare bedroom or something.     


That said, if anyone on here is in the San Diego area and wants an Arc with sub at half price, I say sold. 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Z
Userlevel 1

Please add the center control feature！

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