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I listen to music on my Samsung phone and my iPad.  With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register.  The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa.  If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store.  A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks

Is there any use in adjusting speaker distance after trueplay? To be able to adjust the speaker distance you have to turn trueplay off, then do the adjustments, for so turning the trueplay back on. But after this is done, the speaker distance is grayed out. So I wonder if doing it this way will effect the sound, or are you just back to your original truplay distance?

I notice recently when I  change the volume My screen  on my iPad or iPhone dim slightly for a few brief seconds. Is that normal or if I done something wrong. Thank you

Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam).  Does someone have a similar setup and has the same problem (or not)? Is there anyth

Hi, I have just been given a Roam as a gift to add to my existing Sonos suite.  I have the older technology (Play 3 and Play 5) using Sonos 1.  From what I am reading it appears I cannot link the 2 together.  To use the Roan I have to be on Sonos 2, but if I upgrade to Sonos 2 are my Play 3 and Play 5 speakers rendered useless?

My wife has the S1 app on her Ipad and Iphone and have the S1 app on my Android phone and also on my Windows laptop. The app only works on my Windows laptop, not on any of our other devices.We have gotten the REALLY annoying requests to upgrade to the S2 app when opening our S1 app. We have declined because we know the S2 app is not compatible with our speakers. What is happening now is the S1 app loads but then tells me all of my speakers are incompatible and wants me to update to the S1 app (which I am currently using), then a Sonos update screen pops up with the option to update, I select update and it looks like it is updating, then I get a Update Problem screen, and an option to try again which just puts me in an endless loop.Is this an app problem or is Sonos not supporting the older speakers any longer? Is my only option to download an unapproved controller app from Play Store?Also, I have tried rebooting the speakers and router. It didn’t work.

Hi there, I’m relatively new to Sonos, buying a number of items last year.  I later added a Beam to my bedroom TV which sounds great.  About a month after I bought it, the Beam gen 2 was announced - a little annoying but I have no issues with the quality of my original Beam.  But I had no idea when I bought it that it was so due for replacement or would have waited for gen 2.  Today I got an email from Sonos offering me 15% off to trade it in for a new Beam. Is my old Beam likely to be obsolete and stop working soon (it is less than a year old). I have read about Sonos making older stuff no longer work and a little concerned. 

I updated my cover art on my music using my Mac’s Music app over a year ago. It shows correctly in iCloud, MacOS, iPadOS, and iOS. All apps and OS are up to date and not in beta. Sonos shows a very old album image that is irritating. I don’t connect to my library directly in Sonos. I use Apple Music, then My Music.There are so many things that are frustrating in the Sonos app. This is absurd though. The problem is not in Apple Music but in the app. Is there a way to refresh the app’s album data?

Hello im not aboe to make a VAT free purchase one EU country to another - I did this in February now its not showing an option. I was told on phone last week its a site priblem which should be recolved soonIm buying in a Cyprus company for business use.  

All the skipping issues I have seen posted relate to tracks skipping at random. I am finding that about 10% of the songs on my hard drive skip, always at the same time point, which varies between songs. A message will come up at, say, 1:14 saying the connection was lost and then it will play for another 20 seconds or so before skipping ahead. The songs affected show no pattern - some old, some new, some from cds, some from Bandcamp downloads.

I know Sonos does not release any of it's future plans but I'm just wondering about future speakers.Does any suspect or think Sonos may offer Atmos enabled rear surround speakers. I see quite a few brands have Atmos sound bars plus Atmos Surrounds.I'm adding more Sonos speakers to my home but If rather just move my current Sonos One's that are currently surrounds to other locations in my home if there is any hope of new surrounds coming.  Do I want to play the waiting game or take chance and purchase new speakers now 

Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.

I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!

I was having issues with my Apple tv And arc so I decided to try wiring my arc with Ethernet. Upon doing some googling I found out if I wire the arc it creates its own sonos wireless network to connect the other sonos speakers with instead of relying on my wifi network.  the question I have is in this case do all sonos speakers now use the new sonos wifi created by the arc, or is it that if a sonos is out of reach of the sonos wifi it will still connect to my home wifi ? The reason I ask is that the arc is in my living room, with two ones nearby. No issues there. But I have 3 other ones that are quite far away and I cant imagine them having a stable enough wireless connection to the arc for me to use airplay without issues.  would appreciate some guidance on this. When I go into sonos app and into system info I see all of them now on WM:0

I have a oled Lg Tv and just hooked up a arc and two one SLs for surround. When watching a movie with Dolby atmos everything works great but with DD+ 5.1 sound only comes from the arc.  Below are pictures of how everything is currently set up. The arc is hook through hdmi arc port and is set to auto not pcm  

HiI have Arc, a sub and two play 3s as a surround system in the main room.  In the last 24 hours the play 3s and the sub have stopped outputting surround sound.  I deleted the play 3s and reset them up and all worked for about 10 mins then after I used trueplay the surround sound stopped again.  The sub and the play 3s still show in the app and in the system.Would appreciate any help.Josh

Hello,On several occasions when carrying out normal tasks my Sonos system seems to reset, when this happens all my devices and music services are no longer in the app and need to be added again as if I am an all new user.This has happened when:I change my wifi connection - for example I have got a new router, so have a new wifi name and password I have added a new device to the system - for example I added a second roam to my system recently and everything was reset.It’s a huge inconvenience to have this happen,  what am I doing wrong?Is there any way to avoid this happening?Thanks

How to stream Amazon Music 360 Reality Audio on Sonos system? I am trying to do so via Amazon Music app but 360 option is not available.Does Sonos even support it?  

After the last update the arc volume has gone down and now I have to set it to 60plus when watching a movie. Looks like another screwup on the engineering side 

I have been using Roam for a few months and recently it is. I longer detectable in my products list. Attempted the factory reset many times with Roam fully charged. No Orange/White or Green light sequence every occurred. Stayed white entire time.  

Hi,I was slowly but steadily getting more problems with Sonos. First the radio was not working when I set up my alarm clock. Then the music did not start to play from time to time. In the end the alarm clock stopped working all together (not even with the “default sound”) and it was not possible to start any music.I was searching for updates but I got error codes 1101 all the time. I could see my speaker in the router dashboard though.I tried a lot of “restart your router”, “restart your speaker”, “set it to fixed channels trying all the different combinations” etc. spending days on it and nothing worked. My router is a new fritz box generation with standard setup.Eventually, I wanted to do a clean reset now and send all my speaker back to factory settings and wanted to set them up from the start.However, I cannot. When I log into my old account it still has all my speaker listet and when I want to use it for a new setup it tells me “error 1101” again. I tried setting up a new account

HiI just got my sonos arc.I connected it to my samsung UA55F6400 tv ARC HDMI connectorAlthough My TV supports Dolby 5.1.The SONOS app shows the output only as Stereo PCM.Why is that? 

Hi everyone, BBC stopped working via tunein recently. I’ve read that it should now be a service I can link, but it’s not showing up in the ‘add a service’ list. Any advice? Thanks,Matt

So I recently bought a Samsung q800a neo qled 8k TV and has decent speakers as it is. If I buy the ceiling speakers and amp and connect to TV will I only get sound through the ceiling or will it be ceiling and TV? And will this be the same if I use Spotify on the sonos app? 

Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest.  Have also had it when asking Alexa/Google to play through Spotify.