audio just quits working on my Samsung tv

  • 5 June 2022
  • 1 reply

Userlevel 1

I have Samsung QN85A and Arc SL with sub and a pair of One SL speakers as rears. 
my problem is exactly the same as the one listed here 


it happens with my Apple TV and with the TV built in apps. I have latest firmware installed on all of my components. Any ideas?

Like the author of the post I linked exiting out of the problematic app and moving around the Apple TV Home Screen until the UI makes a sound fixes it. 
I’ve had audio drop out even when going from one episode to the next in Hulu, HBO max, etc. I’ve only seen this behavior since purchasing this TV. Everything worked fine on my old 2018 LG.  


Best answer by Corry P 7 June 2022, 10:55

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1 reply

Userlevel 7
Badge +18

Hi @Gunther_W 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, though I’d try unplugging your TV from power for a couple of minutes first.