Hi,
I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.
Some problems with the update 14.6 and Spotify
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I stole a quick look at a diagnostic of yours from last month.
Your wired Beam is having trouble communicating with the speaker in charge of the other room. From what I can see, this is most likely from a combination of SonosNet using the same channel (6) as what I presume is your neighbour’s WiFi, and perhaps the Beam being too close to your router.
Please move SonosNet onto channel 1 - Settings » System » Network » Change SonosNet Channel » 1. Please make sure all speakers are online in the app before taking this step.
Please also move your router so it is at least 1m away from your Beam (I’m presuming that's more practical than moving your Beam).
I hope this helps - if it doesn’t, please test for at least 20 minutes after making the changes, then submit a support diagnostic, replying here with the number given. Thanks.
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