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My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen.  This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues.  The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening?  Is it possible that the 2nd move is just overloading my wi-fi?   My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?  

Has anyone heard if Arc Gen 2 is coming out anytime soon?

I just added Pocketcasts as a music service within Sonos. I subscribe to a couple of podcasts and they show up when I navigate to Pocketcasts via the music service menu. But those podcasts don’t appear when I use the Sonos search functionality. Sonos searches for podcasts within my other music services (Amazon, Stitcher etc) but doesn’t show any results for Pocketcasts. I’ve tried removing and re-adding Pocketcasts. Is this a known issue?

Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected.  The group audio delay was set to High  But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.

Got a new Virgin Hub 5 and it will connect wirelessly to my Beam and One SL. If I put Ethernet cable into either of them they appear and then I go into settings, manage network and follow instructions to set up new network but then it does not find any devices. Chatted with 5 agents about this, and spent hours trying to resolve using all the online guides and still not working. I changed my worries router settings to b/g/n as advised by a live agent, but this has still not worked. 

Hi all,First post on the forum and relatively new to the Sonos ecosystem.I’m currently in the process of converting an outbuilding into a games room. I’m deeply entrenched in the Amazon Echo / Alexa ecosystem, and have the devices throughout the house.I’m planning on mounting a Sonos One SL in each of the four corners of the outbuilding, and using an Amazon Echo device to play audio through them - mainly Spotify.Am I correct in believing that I’ll be able to stream music to all four Sonos One SLs simultaneously via an Amazon Echo device? 

My move keeps cutting in and out….. It’s on the base 100% charged. In a strong WiFi location on the mesh network. Other speakers (4 right now) are working fine. Diagnostics number is below…. Do I need to call support or is there something else I can do? 508430009

Hi,  how can I listen to radio in deezer instead of tunein where i got some awfull jingle and adverts not needed….  Many peolple ar uset with this, when will you solve the problem ? Pierre

Hello,I’m trying to make a purchase, but the checkout page won’t work. It redirects me to the background sonos site, but without any checkout-specific information.

After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app. 

Can Rat be used as a Center channel with Sonos amp?

Hello.Arc connected with LG tv with eARC.Atmos works great, so does Dolby Digital Plus 5.1.But PCM 5.1 produces no surround sound.The app is saying I am listening to Dolby Multichannel PCM 5.1.Using netflix as the streaming service.Isnt PCM 5.1 supposed to produce surrond sound ?Anyone has any idea why ?Thanks! Cheers, T

hey all, i have had the same setup for years a play five or play one in every room and a sonos connect to control it all. I recently added a playbar and ive been told i dont need the connect any longer. does the playbar take over as master ?note all speakers are wireless but the connect is wired thanks !

Hi 👋🏻 Lots of old posts about this but nothing recent so just checking that my understanding of the process is correct.We have several products that are eligible, our speakers are play:1 and play:5. We cannot at the moment afford to buy new versions of everything and are wondering if we were to choose the upgrade process are the old devices rendered unusable by Sonos? (Software update that stops then being used for example) or can they continue to be used. Also does the discount have to be used on a like for like product? therefore we couldn't upgrade our existing play:1 to a 5 for example?thanks in advance

Has anybody experienced problems with their desktop app after updating macOS to 12.3.1?when I open the app I get the spinning beachball of death and message that it’s searching for my sonos system. Every thing was fine until this update, and my iOS apps work fine on phone and iPad. My system has both wired and wireless components , but nothing shows up on the desktop app. I’ve tried deleting and reinstalling the app but when I click on join existing system the veachball e turns and will spin to the end of time if I let it.

So, I got the fancy email for the new Roams. It says 0s all the way around which means I should be able to order but yet when I click it goes to a dead page and I can’t find it on the website. HELP!

I can’t seem to figure out how to play Spotify on all my home Alexa devices (Echo Dot, and Echo Show) as well as my Sonos Beam and 2 Sonos One’s.  Can anyone help?

Hi allI have a LG CX connected to a Sonos ARC via eARC and HDMI 2.1 cable. I use the internal PLEX webos app to play back a variety of ripped media.Plex server is running latest verion on Windows 11. Ryzen 5950x, 32GB Ram and RTX3070 gfx card. Enough to handle just about anything.Sonos ARC doesn't supports DTS after update (convertes to PCM I believe)The LG CX doesn't support DTS at all but pretty sure was updated to support 8 channel PCM. It will support TRUE HD + ATMOS via HDMI from an external source (bluray player etc). Internal sources (apps) will not passthrough True HD.The TV HDMI sound output is set to passthrough (webos settings).Plex webos app on LG CX set to accept all sound formats except DCA/DTS.When playing media back via the Plex app TRUE HD is converted to Dolby Digital+ by the Plex server (confirmed by looking at Sonos app and plex dashboard).DTS (unsupported by TV) is converted is to AAC by the Plex server (confirmed by plex dashboard). However the Sonos app shows Dol

Hi Community - will I lose any sound quality, create lag, or run into compatability issues in this setup? + Projector (back of room ViewSonic px701hd)+ AppleTV/AmazonFireStick/Roku Stick - directly connected to projector with HDMI+ Sonos Connect Gen 1 - running optical to HDMI output adapter out of Connect and HDMI cable into projector (no eARC avail)+ Sonos Beam - at front of room wirelessly bonded via Connect+ 2 Sonos Play:1 - back/side surround speakers wirelessly bonded via Connect I assume running a direct line across the room out from projector 3.5mm and converting to optical for Connect wouldn't gain anything? Or even degrade? I'm a bit confused what actually introduces lag that people talk about in this forum, since I don't use network/cable TV, hopefully I'm not introducing that? Am I right to assume compatibility of Sonos mobile app won't be an issue as long as I get a Beam Gen 1? I believe Beam Gen 2 and Connect Gen 1 don't like to be on the same app. I already have one of t

Ok, I’ve seen some old articles saying you’ll likely not have Sonos in your car… well if figures that since March 2022, Sonos does make systems for the car, starting with Audi… Well, I’ve got a new Audi now and had no choice but to have Sonos with it… now, I have no other Sonos product… only the Sonos system installed in my car. Does the App connect if you don’t have it registered with any other product? is this something that Sonos is thinking of bringing to the car (if it’s not available yet)? Do you generally need the App as a way to fine tune the quality of listening? Because I haven’t been able to balance the system to sound good enough (using the controls from the car)...

Why does sonos have such limitations to uses with the device? Other than the quality of sound and the assortment of apps, there is truly no reason to by a product that doesn’t allow connectivity without internet and can’t even connect to a pair of headphones. I’m glad to have persuaded fellow friend to avoid purchasing this product -- as I so deceivably did.Goodbye sonos, a cautionary tale for any fools willing to buy such a foolish product

I have a Beam and two Ones setup up with my TV, but I would like to be able to continue to play music with the TV on mute.  Anytime the TV is turned on though the music playing in the entire house system is automatically dropped from the TV rooms (Beam and two Ones).  Does anyone know if there is a work around from keeping the current music playing despite the TV being turned on.

Hello, there are times which I want to use my Sonos speakers for music only and allow my child to use the television to watch cartoons with the samsung tv speakers (Samsung qled 2021 model).The trouble is that even if I select in the TV “TV SPEAKERS” instead of “E-ARC”, it will play sound through tv speakers 2-3 seconds only and then the tv will connect again to the Sonos Arc.Is it a way to avoid this?In the settings inside Sonos app I have found an “auto connect tv audio” parameters, which it only don’t stop the music reproduction from Sonos speakers if playing but the tv will stay muted with Sonos output anyway. Is it a know bug?

I’ve got new home theatre system set up - consisting of an Arc, 2x One SLs and a Sub (gen 3) - and wondering whether to go wired network (i.e Ethernet cable the Arc only) or fully wireless?My router (Netgear Orbi) is very close all the above devices and has a very strong connection/WiFi throughput - download speeds at approximately 100mbps. All devices are all within a 9 square metre room, with no line-of-sight blockages.I understand that all three devices can only connect to the router via 2.4GHz, but if the Arc was to be Ethernet-connected, it on-communicates to the rear speakers/sub via its own 5GHz network.So I’m weighing up two positives:All three devices are connected wirelessly to the router’s very strong WiFi network, albeit at 2.4Ghz (please correct me if any of this is not correct); Arc is cabled up via Ethernet (to a router that has strong download speeds/thoroughput) and then transmit that to the rest via its own 5GHz network (which would be subject to less interference?)An

Hi! I’m a music teacher with a Smart Board with wimpy speakers.  Can I connect to my Beam with S/PDIF?  3.5mm?  HDMI OUT (I don’t know if this port is ARC.). Thoughts or experience? Thanls!