Skip to main content

My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4  times now. No replacement. No answers. 

Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!

As this is a Sonos user community, you are unlikely to get the answers you are perhaps looking for here. You are best to speak with Sonos Sales direct. Here is the link to contact them:

https://support.sonos.com/s/global-sales-help

Terms & ConditionsCookie settings