my remote for the new ray keeps losing connectio and inhave to repair

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My remote for ignite TV keeps losing connection and I have to repair to control volume Help please

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Ken_GriffithsAnswer

First try the things mentioned in this link…

https://support.sonos.com/s/article/3404

If no joy with the above, perhaps see if a different IR TV remote will work for you … here are the steps to teach your Ray to use a ’remote’…

https://support.sonos.com/s/article/3402

Also note these Sonos requirements when using an optical connection…

https://support.sonos.com/s/article/2072