I’ve got the older LG C9 TV and that has Sonos as soundbar manufacturer - have you tried that option? NB: You usually have to type in the manufacturers name in search screen to find ‘Sonos’.

I should add, that I don’t use IR in my own case, as I have the Sonos Arc and so use HDMI-CEC to control the volume instead, but it maybe worth a try to see if Sonos are there as a Soundbar manufacturer.

Hi Ken, thanks for getting back! Yes I tried to search for Sonos as a manufacturer and it didn’t come up...Thanks.

Note any (universal, or otherwise) infrared TV remote should work with the Ray, even a Philips remote, as long as you teach the Ray the ‘volume up’ button press etc. via its room settings.. is the magic remote not being recognised when you have set it as a Philips universal remote? 

Do you see any error messages at all when you go through the learning ‘TV remote setup’ wizard in the Sonos App?

The magic remote is not being recognised as a Philips. When I go throught the TV remote setup in the Sonos App I do get the error messages but this is despite the Ray flashing as I’m pressing the Volume Up button…. smh 

Solved! I searched for Sonos with a capital “S” and it found it then everything just fell into place. Your first reply made me think again.

Ah, well that’s worth remembering for when any other users encounter the same issue here… thanks for posting back the outcome. LG need to improve their device search facility.