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Contributor I
June 15, 2022
Answered

S1 sytem not showing on Profile

Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off?

 

Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps

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ratty
rattyAnswer
June 15, 2022

An obvious question, but does the S1 system use the same Sonos account (email/password) or did you create a new account for it? 

1 reply

ratty
rattyAnswer
June 15, 2022

An obvious question, but does the S1 system use the same Sonos account (email/password) or did you create a new account for it?