Answered

Youtube Music - "Unable to Browse Music"

Forum|Forum|3 years ago
June 7, 2022
2 replies
169 views

rselover
Contributor I

I have a single album, about 30 songs that I uploaded on YouTube Music. When I navigate through the Sonos app, it says "Unable to Browse Music"

I have removed YT Music several times and re-auth’d but nothing helps.

All other Uploaded Albums work fine. The album works fine in the YT app, just not through Sonos.

Best answer by James L.

Hi @rselover,

Are you still experiencing this issue?

If so, make sure you’re not using a “Brand account” as they do not work on Sonos. When prompted, make sure to select your account and not the brand account.

If you’re still experiencing this issue after ensuring you’re using the main account, please contact our customer care team via phone or live chat for some live troubleshooting.

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+17

James L.
Retired Community Staff
Answer
Forum|Forum|3 years ago
June 8, 2022

Hi @rselover,

Are you still experiencing this issue?

If so, make sure you’re not using a “Brand account” as they do not work on Sonos. When prompted, make sure to select your account and not the brand account.

If you’re still experiencing this issue after ensuring you’re using the main account, please contact our customer care team via phone or live chat for some live troubleshooting.

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