My Sonos Move has stopped working. It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update. The only light that displays is the power light. I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing. Even turning it off requires holding the power button for longer than 30 seconds. When I turn it back on, I get the amber light on the front momentarily. It's been on the charger cable whole we were away for 3 weeks. Could it be the battery needs replacing, and how do I do that. I've tried everything in the support suggestions.
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It’s possible the battery might need to be replaced. You can purchase a new battery for the Move, but I would contact Sonos Support first to confirm this is the actual problem.
https://support.sonos.com/s/contact
HI
Click the first link regarding Error 888 and the second link regarding Error 1002 which probably a symptom of Error 888.
https://support.sonos.com/s/topic/0TO2K0000005R6PWAU/update-errors?language=en_US
https://support.sonos.com/s/article/4886?language=en_US
Click the link below to purchase the DIY Battery replacement kit for the Move. However, I’d confirm that the battery is the issue as suggested by
https://www.sonos.com/en-us/shop/replacement-battery
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