My Sonos Move has stopped working. It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update. The only light that displays is the power light. I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing. Even turning it off requires holding the power button for longer than 30 seconds. When I turn it back on, I get the amber light on the front momentarily. It's been on the charger cable whole we were away for 3 weeks. Could it be the battery needs replacing, and how do I do that. I've tried everything in the support suggestions.
Best answer by AjTrek1View original