I have two connect amps, one play three, a play one, and a play bar. My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds. My two connect amps are hardwired while everything else is wireless. I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792. Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again.
audio cutting out for 3-5 seconds then comes back on
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Your “Pool” Connect:AMP is reporting a faulty ethernet cable. I’m not sure if this is the cable going to the router, or the cable going to the other Connect:AMP, but as “Patio” is supplying SonosNet, either cable being faulty would be a major issue. If you have the spares, it might be easiest just to replace both cables.
There is no grouping shown in the diagnostic, but @buzz made an important point - the choice of which room is in charge can be important. If they are included in any group, put a wired Connect:AMP in charge of the group by selecting it first and adding the others to it. Only put a wireless room in charge if no wired rooms are involved in the group.
Also, your Playbar is reporting some interference - if you can, please keep it isolated by 1m from other WiFi devices.
I hope this helps.
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