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Answered

Can't connect Sonos Beam to new Amazon Fire Cube

M

Hi all and happy Saturday!  We just bought a Fire Cube so that we could upgrade our Fire Stick with an ethernet connection (a lot of latency and issues streaming).  We had a Fire Stick and just set up the Cube, porting over settings from Fire Stick and using same HDMI port.  

When trying to connect our Sonos Beam, it sees it but we can’t get the sound to work.  

We have an older TV (Sharp Aquos from, like, the stone ages … 2011-ish).  

Any ideas?  We’ve tried all the suggestions on the Sonos, Amazon and Reddit but haven’t seemed to find the solution.  

Thank you!

 

 

Best answer by GuitarSuperstar

Make sure the TV audio settings are set to play audio through the optical/digital audio out port. You may also have to disable the TV speakers in the audio settings too. Also, make sure TV Autoplay is enabled in the Sonos app under the Beam’s settings.

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3 replies

G

Under the audio settings for the Fire TV Cube, make sure it is set to Stereo.

Is the Beam connected to the TV via optical or HDMI ARC?

"Receive with simplicity everything that happens to you." - Rashi
M
  • MegRyan
  • Author
  • Contributor I
  • 1 reply
  • July 16, 2022

Hi!  Thanks for the response.  Our audio settings are set to stereo.  The Beam is connected via optical (it doesn’t have an HDMI ARC).  

 

G

Make sure the TV audio settings are set to play audio through the optical/digital audio out port. You may also have to disable the TV speakers in the audio settings too. Also, make sure TV Autoplay is enabled in the Sonos app under the Beam’s settings.

"Receive with simplicity everything that happens to you." - Rashi
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